Reservations Team Lead

2 weeks ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

Company Overview

GREATBELL HR Consultancy Services PVT LTD is a specialist in technical and hospitality manpower recruitment, collaborating with numerous companies across India. The company operates within the Human Resources Services industry and can be found on the web at GREATBELL HR Consultancy.

Job Overview

We are looking for a Junior Reservations Supervisor to fill a Full-Time position in our organization. The ideal candidate will have between 1 to 3 years of relevant work experience. This role is based at our headquarters in Cochin, Kerala, and will focus on overseeing the reservations process within the hospitality industry.

Qualifications and Skills

  • Experience in the hospitality industry is a mandatory requirement.
  • Proficiency in handling reservations is a necessary skill.
  • Experience with hotel booking systems is a mandatory requirement.
  • Knowledge of reservation systems to ensure accurate and efficient bookings.
  • Understanding of hotel management principles and practices.
  • Familiarity with rooms division management.
  • Competence in front office operations and customer interactions.
  • Strong organizational and coordination abilities.

Roles and Responsibilities

  • Manage and oversee the hotel reservation process, ensuring accuracy and efficiency.
  • Coordinate with the front office to ensure seamless guest experiences.
  • Maintain and update reservation systems with current availability and pricing.
  • Handle guest inquiries and resolve booking-related issues promptly.
  • Monitor room allocations and maximize occupancy rates.
  • Assist in training and supervising junior reservation staff.
  • Ensure all reservations follow company policies and procedures.
  • Generate reports on reservation trends and performance.


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