Reservation Manager for Hospitality Group

7 days ago


Cochin, Kerala, India GREATBELL HR Consultancy Services PVT LTD Full time

Company Overview

GREATBELL HR Consultancy- We specialize in connecting employers with highly qualified candidates in the technical and hospitality sectors. Our goal is to provide top-notch recruitment services and contribute to the success of our clients' businesses.

Job Overview

We are seeking a highly skilled and experienced Reservation Executive or Manager for a Leading Hospitality Group in Kerala. As a Reservation Executive or Manager, you will be responsible for managing and coordinating all aspects of the reservation process, ensuring seamless and efficient operations. This is a full-time position based in a designated location in Kerala, India.

Qualifications and Skills

  • Bachelor's degree in Hospitality Management or related field
  • 4 to 6 years of experience in reservation management
  • Excellent communication and interpersonal skills
  • Strong attention to detail and organizational abilities
  • Proficiency in reservation management software and MS Office
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Problem-solving and decision-making abilities
  • Flexibility to work evenings, weekends, and holidays as required

Roles and Responsibilities

  • Manage and coordinate all reservation activities in a timely and efficient manner
  • Handle customer inquiries and provide accurate information about available services and packages
  • Collaborate with internal teams to ensure seamless operations and customer satisfaction
  • Process reservations, modifications, and cancellations accurately and promptly
  • Prepare and maintain reservation records and reports
  • Provide excellent customer service and address customer complaints or issues
  • Monitor reservation trends and make recommendations for improvement
  • Stay updated with industry trends and competitor offerings


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