IT Service Improvement Manager
1 day ago
We are seeking a seasoned IT Service Improvement Manager to lead our efforts in process excellence. As a key member of our team, you will be responsible for engaging with stakeholders, identifying areas for improvement, and implementing changes to enhance our service offering.
About the RoleThis is an excellent opportunity to join Softobiz, a leading organization in the technology industry, as we continue to drive innovation and transformation. With a strong focus on process improvement and service management, you will work closely with our IT Service Desk Manager to review and update existing processes, ensuring they meet the highest standards.
Key Responsibilities:- Engage with key stakeholders to identify areas for improvement and implement changes
- Increase awareness of Blackwoods IT among users
- Identify activities to mature our IT Service Management framework based on ITIL and implement them
- Work with the IT SDM to review and update service management processes
- Support automation of internal IT service delivery processes
- Mentor Service Analysts in the team
To succeed in this role, you will need:
- 10+ years of experience in the IT industry
- 5+ years as a Senior Business Analyst, with a focus on process improvement projects
- 2-3 years of IT Service Management related experience working with ITIL processes
At Softobiz, we believe in creating a culture that fosters innovation, equality, and collaboration. Our team of 300+ technology enthusiasts has been trusted by leading enterprises around the globe for over 12+ years. We offer a range of benefits, including access to training sessions, skill-enhancement courses, and rewards for exceptional performance.
Why Join Softobiz?- Work with technical craftsmen who are pioneers in the latest technologies
- Access training sessions and skill-enhancement courses
- Be rewarded for exceptional performance
We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
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