Service Operations Manager
1 day ago
Job Title: Service Operations Manager
Olectra Greentech is seeking an experienced Service Operations Manager to oversee the maintenance and service operations for its electric vehicle fleet. The successful candidate will possess in-depth knowledge of electric vehicle systems, strong leadership skills, and the ability to drive process improvements.
The estimated salary for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.
Responsibilities:- Manage preventive and scheduled maintenance to ensure fleet reliability and performance.
- Monitor fleet availability, minimize breakdown incidents, and achieve 100% daily vehicle readiness.
- Implement daily and weekly checks for vehicle performance and reliability.
- Analyze product performance, identify failures, and collaborate with internal teams for solutions.
- Conduct failure analyses, ensure quality assurance, and prevent recurring issues.
- Establish, audit, and improve service processes across all depots.
- Submit warranty claims via the designated portal, ensuring compliance with company policies.
- Utilize SAP for effective service management and documentation.
- Lead and develop depot technical staff, focusing on capability enhancement and skill mapping.
- Create and implement depot service procedures to improve productivity and service quality.
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