Senior Technology Operations Manager for IT Service Desk

2 weeks ago


Hyderabad, Telangana, India WELLS FARGO BANK Full time

Are you a skilled technology operations professional looking to take your career to the next level? Look no further than this exciting opportunity as a Senior Technology Operations Manager for IT Service Desk at Wells Fargo.

About the Role

In this critical leadership position, you will oversee the management of teams responsible for delivering high-quality IT service desk services to our customers. With a strong focus on automation, data insights, and customer experience, you will drive continuous improvements and modernization of our service desk operations.

You will be responsible for streamlining processes and procedures through the use of Artificial Intelligence and automation, ensuring that issues are handled efficiently and effectively. Additionally, you will work closely with stakeholders and internal partners to identify and recommend opportunities for technology operations process improvement and development.

This is an excellent opportunity for a seasoned technology operations professional to lead a team of talented individuals and contribute to the success of our organization.

Responsibilities
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