Biometric Services Operations Manager

2 weeks ago

Hyderabad, Telangana, India Statistics & Data Corporation (SDC) Full time

About Us

Statistics & Data Corporation (SDC) is a global leader in delivering exceptional Biometric Services, Consulting, and Technology Solutions to pharmaceutical, biologic, and medical device/diagnostic companies.

We have been successfully executing client clinical programs since 2005, with a team of diversified professionals who partner with sponsors to provide high-quality services and experienced team members to develop great medicines that save lives and cure diseases in the most efficient manner possible.

Our Mission

To be a value partner to our clients by fulfilling their needs as our own and delivering exceptional results, while maintaining a strong commitment to our employees through competitive pay, generous time off, attainable career advances, and positive work-life balance.

Job Summary

The Business Operations Associate will play a critical role in working with various teams to draft requests for information (RFI) proposals with associated pricing, Work Orders (WO), and Work Order Amendments (WOA) that are responsive to Partner/Sponsor needs. This role requires excellent customer support skills, exceptional organization and planning skills, and excellent prioritization and time management abilities.

Key Responsibilities

  • Prepare the High Probability Billing Milestone forecast and share with Business Development and Accounting.
  • Align with Accounting on New Authorization amounts.
  • Review and update (if needed) draft RFIs, pricing, proposals, WO and WOA with Manager, Business Operations and support the presentation and updates (if needed) during leadership review.
  • Ensure quality check is performed on all Business Operations deliverables prior to sending.
  • Deliver approved RFI, pricing, proposals, WO and WOA to Business Development and/or external Partners/Sponsors.
  • Ensure that all RFIs, proposals, contracts, and associated documents are saved and maintained via Business Operations drives and systems.
  • Ensure that required information from RFIs, contracts, proposals, etc. are updated and maintained in Client Service Management System (Salesforce).
  • Support project activation activities in the project management and finance systems.
  • Maintain complete cognizance of contractual requirements and support project managers and finance with the successful execution of projects.
  • Monitor project scope checkpoints to identify scope creep as early as possible and support initiation of WOA process.
  • Support project managers and finance with each step of the contract amendment lifecycle.
  • Support project managers and finance with ongoing management of project and financial information within the Enterprise Resource Planning (ERP) platform and other financial reports.
  • Work with project management and finance to report analyzed data for projects and communicate results.
  • Elevate any risks or issues to Manager of Business Operations.
  • Coordinate and work with external vendors on new service contracts and scope management/change orders for existing contracts. Manage external vendor contract execution process for contracted projects.
  • Support continuous improvement initiatives spearheaded by executive management and/or department heads.
  • Comply with Statistics & Data Corporation's data integrity & business ethics requirements.
  • Perform other duties as assigned.

Requirements

We require:

  • Exceptional customer support skills.
  • Exceptional organization and planning skills.
  • Excellent prioritization and time management abilities.
  • Excellent quality and on-time delivery.
  • Excellent understanding of contracts and contract amendment lifecycle and demonstrated ability to manage contracts and amendments.
  • Good analytical and problem-solving skills, including excellent ability to identify and resolve problems early.
  • Solid independent, critical thinking ability and demonstrated ability to work autonomously with minimum supervision.
  • Keen ability to accurately discern priorities in a resource-constrained work environment.
  • Solid understanding of SDC service and technology offerings and processes.
  • Excellent verbal and written communication skills.
  • Excellent computer skills, including strong knowledge and MS Office suite of software.
  • Strong knowledge of Client Relationship Management System – Salesforce.
  • Familiarity with ICH Guidelines for Good Clinical Practice and Title 21 of the Code of Federal Regulations.

Salary Range

$60,000 - $80,000 per year.

Location

This role can be based remotely or in our office in Arizona, USA.

How to Apply

If you're passionate about delivering exceptional results and working with a talented team, please submit your application with your resume and cover letter explaining why you'd be a great fit for this role.

  • Clinical Trials Project Manager

    3 weeks ago

    Hyderabad, Telangana, India Statistics & Data Corporation (SDC) Full time

    About the Role:We are seeking an experienced Clinical Trials Project Manager to join our team at Statistics & Data Corporation (SDC). As a key member of our Biometric Services department, you will be responsible for overseeing and coordinating all clinical trial activities in support of research studies.Job Summary:The successful candidate will have...

  • Operational Excellence Manager

    2 hours ago

    Hyderabad, Telangana, India HTC Global Services Full time

    Job SummaryWe are seeking a highly skilled Operational Excellence Manager to lead our IT Service Delivery team. This is an exciting opportunity to join HTC Global Services and contribute to the growth and success of our organization.

  • Senior Operations Manager

    4 weeks ago

    Hyderabad, Telangana, India Axis Services Full time

    Job Title: Senior Operations ManagerJob Summary: We are seeking a Senior Operations Manager to lead our medical coding team at Axis Services. As a key member of our operations team, you will be responsible for driving efficiency, meeting/exceeding initiative targets, and creating strategies to build and sustain operational excellence.Key Responsibilities:-...

  • Service Delivery Manager

    1 month ago

    Hyderabad, Telangana, India ResoPro Training Services Full time

    Job DescriptionJob Title: Service ManagerResponsible for leading the service team to deliver exceptional customer service in the LED TV, Air Conditioner, and Washing Machine segment.Team Leadership: Lead and mentor a team of service technicians to ensure high-quality service delivery.Service Operations: Oversee all aspects of service operations, including...

  • Senior HR Specialist

    1 day ago

    Hyderabad, Telangana, India HR Manager Full time

    Job OverviewThe role of the HR Manager is pivotal in overseeing various human resources functions, ensuring seamless operations and fostering a productive work environment.Key ResponsibilitiesPayroll Management: Handle end-to-end payroll processes, tax compliance, and compensation structure.Employee Engagement: Organize engagement programs, resolve...

  • IT Service Centre Operations Manager

    2 weeks ago

    Hyderabad, Telangana, India DAZN Full time

    About the RoleAs an IT Service Centre Operations Manager at DAZN, you will play a crucial role in ensuring the efficient operation of our Service Desk. This position requires strong leadership skills, technical expertise, and excellent communication abilities.Key ResponsibilitiesManage the day-to-day activities of the IT Service Centre, including incident...

  • Mobile Service Center Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Hire Xpert Full time

    Hire Xpert is seeking an experienced Mobile Service Center Operations Manager to join our team in Bangalore.Salary: 6-7 LPA CTCJob DescriptionThe Mobile Service Center Operations Manager plays a crucial role in overseeing the day-to-day operations of our service center. The ideal candidate will have proven experience in managing a service center, preferably...

  • Strategic HR Operations Lead

    6 days ago

    Hyderabad, Telangana, India Credence HR Services Full time

    We are seeking a seasoned leader to oversee our HR Shared Services teams, managing employee lifecycle processes, HR Helpdesk, and Workday operations across global regions.Mentor teams, manage transitions, and deliver seamless service aligned with business objectives. Drive operational excellence through SLA/KPI management, process standardization, and...

  • Customer Service Operations Manager

    7 days ago

    Hyderabad, Telangana, India Astrosoft Technologies Full time

    Award-winning Astrosoft Technologies in Hyderabad offers a challenging role for a Customer Service Operations Manager. With a strong focus on delivering premium solutions, we take ownership of our projects and prioritize top-tier talent.Estimated Salary RangeRs. 10 Lakhs - Rs. 15 Lakhs per annum, depending on experience.This is a full-time opportunity to...

  • Service Coordinator

    3 weeks ago

    Hyderabad, Telangana, India Snaphunt Full time

    Job Title: Service Coordinator - Operations ManagerAbout Us: Snaphunt is a company with a solid track record of performance, offering complete solutions to its customers.Salary: £40,000 - £60,000 per annumCompany Overview: Our client has been providing comprehensive solutions to its customers for over 25 years. We are a well-established company with a...

  • Logistics Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Arcesium Full time

    Job OverviewArcesium is a pioneering financial technology firm dedicated to resolving complex data-driven challenges faced by leading financial institutions worldwide. Our innovative platform and capabilities continually evolve to address future challenges, anticipate risks, and design cutting-edge solutions for our clients' transformational business...

  • Service Operations Manager

    4 weeks ago

    Hyderabad, Telangana, India KS BAKERS PRIVATE LIMITED Full time

    Job Description:The role of a Service Operations Manager at KS BAKERS PRIVATE LIMITED involves overseeing the day-to-day operations of the customer service team, ensuring seamless interactions with customers, and driving sales growth. The ideal candidate will have prior experience in supervisory or management roles within the retail, hospitality, or food and...

  • Senior Customer Service Operations Manager

    2 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications &...

  • Customer Service Operations Manager

    1 day ago

    Hyderabad, Telangana, India Firstsource Full time

    Job OverviewThe Customer Service Operations Manager will be responsible for leading a team of customer service associates in providing high-quality service to clients. The role requires strong leadership and communication skills, with the ability to motivate and guide the team to achieve excellent results.Key Responsibilities• Lead a team of 12-20 customer...

  • IT Operations Manager for Global Technology Services

    2 weeks ago

    Hyderabad, Telangana, India Comtek Solution Full time

    ComTek Solutions - IT Operations Manager RoleWe are seeking a highly skilled and experienced IT Operations Manager to join our team at ComTek Solutions, a global technology services provider. This is an excellent opportunity for individuals who want to take their careers to the next level in a dynamic and innovative organization.

  • Retail Service Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Ivy comptech Full time

    About the RoleWe are seeking a highly skilled and experienced Retail Service Operations Manager to lead our UK Retail Service Desk team. This is an exciting opportunity to join Ivy Comptech, a leading provider of innovative technology solutions.Job SummaryThe successful candidate will be responsible for ensuring the uptime of all Retail Technology is as...

  • Customer Service Operations Manager

    3 weeks ago

    Hyderabad, Telangana, India Firstsource Full time

    About FirstsourceFirstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, UK, India, and Philippines.We offer 'rightshore' delivery models that provide solutions covering complete customer lifecycle across various verticals...

  • Food Service Operations Manager

    1 month ago

    Hyderabad, Telangana, India Gamut HR Solutions Full time

    Company OverviewGamut HR Solutions is a leading HR solutions company that specializes in helping individuals find the right kind of job. With a team of dedicated professionals, we aim to provide the best career opportunities to our clients.Job OverviewThis role is for a Food and Beverage Executive at Gamut HR Solutions. As a Food and Beverage Executive, you...

  • Telephone Operations Manager

    2 weeks ago

    Hyderabad, Telangana, India LMV Financial Services Pvt Ltd Full time

    About UsLMV Financial Services Pvt Ltd is a pioneering financial services company dedicated to providing accessible loans with competitive interest rates to those in need. We have established a strong customer base and are expanding our vision further, aiming to make our customers happy through relentless hard work and dedication.Job OverviewWe are seeking...

  • Technical Support Specialist

    1 week ago

    Hyderabad, Telangana, India Tata Consultancy Services Full time

    Job Description:We are seeking a skilled Technical Support Specialist to join our Service Desk team in Hyderabad and Chennai. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our customers.About the Role:Provide voice and chat support to customers with technical issues related to desktop/OS,...