Strategic HR Operations Lead

7 hours ago


Hyderabad, Telangana, India Credence HR Services Full time

We are seeking a seasoned leader to oversee our HR Shared Services teams, managing employee lifecycle processes, HR Helpdesk, and Workday operations across global regions.

Mentor teams, manage transitions, and deliver seamless service aligned with business objectives. Drive operational excellence through SLA/KPI management, process standardization, and automation.

Lead HR initiatives to enhance employee experience while ensuring stakeholder engagement and quality governance.

As the ideal candidate, you will have:

  • A minimum of 12 years of experience within BPO/ KPO/ ITES/ Shared Services setup across HR functions
  • Proven experience in managing teams of 30+ individuals in HR Operations/ HR Shared Services/ HR Helpdesk
  • Strong understanding of Hire-To-Retire/ E2E Employee Life Cycle
  • Exposure working for the US markets
  • Experience with HCM/ CRM tools such as Workday, Successfactors, Oracle, ServiceNow, Zendesk, EEP, or similar

The estimated salary for this role is around $120,000 - $150,000 per annum, depending on experience.



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