Telephone Operations Manager
1 week ago
LMV Financial Services Pvt Ltd is a pioneering financial services company dedicated to providing accessible loans with competitive interest rates to those in need. We have established a strong customer base and are expanding our vision further, aiming to make our customers happy through relentless hard work and dedication.
Job OverviewWe are seeking an experienced and motivated Telephone Operations Manager to join our team at LMV Financial Services Pvt Ltd. As a Telephone Operations Manager, you will be responsible for leading and supervising a team of telephone operators, ensuring they meet their targets and deliver exceptional customer service. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in a similar role.
Qualifications and Skills- 1 to 3 years of experience in a similar role.
- Excellent verbal and written communication skills in English and Hindi.
- Strong leadership and team management skills.
- Proven track record of meeting or exceeding targets.
- Customer-focused with a passion for delivering exceptional service.
- Ability to handle multiple tasks and prioritize effectively.
- Excellent problem-solving and decision-making skills.
- Proficient in using MS Office Suite.
- Previous experience in the financial services industry is a plus.
- Ability to work under pressure and meet deadlines.
- Lead and supervise a team of telephone operators to ensure they meet their targets and deliver exceptional customer service.
- Train new team members on company policies, procedures, and product knowledge.
- Monitor and evaluate team performance, providing feedback and coaching as necessary.
- Handle escalated customer inquiries or complaints and ensure prompt resolution.
- Generate daily, weekly, and monthly reports on team's performance and achievements.
- Collaborate with other teams to optimize processes and improve overall customer experience.
- Stay up-to-date with industry trends, competitors, and market conditions.
- Contribute to the development and implementation of sales strategies.
- Ensure compliance with company policies and regulations.
- Maintain a positive and professional work environment.
The estimated annual salary for this position is ₹800,000 - ₹1,200,000, depending on experience and qualifications. Additionally, we offer a range of benefits, including comprehensive health insurance, retirement plans, and opportunities for professional growth and development.
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