Service Improvement Project Lead
1 day ago
Job Title: Service Improvement Project Lead
Location: Hyderabad, India
Experience: 10 - 14 years
About the Role:
- We are seeking an experienced IT Service Improvement Manager to lead our service improvement initiatives.
- The successful candidate will engage with key stakeholders to identify areas of improvement and implement changes to enhance our service offering.
- This is a great opportunity to join a leading technology firm and make a significant impact on our services.
About Softobiz:
Company Overview: Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology.
Benefits:
- Estimated Salary: ₹1,500,000 - ₹2,000,000 per annum
- Work with technical craftsmen who are pioneers in the latest technologies
- Access training sessions and skill-enhancement courses for personal and professional growth
- Be rewarded for exceptional performance and celebrate success through engaging parties
- Experience a culture that embraces diversity and creates an inclusive environment for all employees
Requirements:
- 10+ years in the IT industry
- 5+ years as a Senior Business Analyst, with focus on process improvement projects
- 2-3 years of IT Service Management related experience working with ITIL processes and understanding of Modern Service Management
- 5+ years working in large corporate environments, especially in the industrial / wholesale and distribution industry
- Strong understanding of and experience implementing ITIL V3
- Strong Business Analysis and Process re-engineering skills
- ITIL V3 certified (preferred)
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