Technical Support Professional

5 days ago


Vizag, Andhra Pradesh, India beBeeSupport Full time ₹ 10,00,000 - ₹ 15,00,000
Job Title

Technical Support Professional

We are seeking a skilled Technical Support Professional to manage helpdesk tickets for our customers.

  • Proven experience in troubleshooting and resolving complex technical issues.
  • Strong problem-solving, debugging, and analytical skills.
  • Good communication and customer service abilities.
  • Familiarity with helpdesk ticketing systems and escalation procedures.
  • Experience with tools like Log Reader, Fiddler, and Browser Dev tools.
  • Experience with extracting logs for debugging (Desktop Logs, Network Logs, Web Logs).
  • Experience with HTTP and HTTPS request code.
  • Experience with API requests and responses.

Required Skills:

  • Excellent troubleshooting and problem-solving skills.
  • Ability to analyze and interpret data captures and trace logs.
  • Knowledge of Microsoft Teams features, functionalities, and best practices.
  • Experience working with network capture and analysis tools.
  • Ability to collaborate with cross-functional engineering and support teams.

Benefits:

This role offers the opportunity to work with cutting-edge technologies and collaborate with a talented team of professionals. If you are passionate about delivering exceptional customer experiences and have a knack for troubleshooting complex technical issues, we encourage you to apply.

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.



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