Technical Support Engineering Professional

4 days ago

Vizag, Andhra Pradesh, India beBeeSecurity Full time ₹ 8,00,000 - ₹ 12,00,000

About our organization:

Our company was founded in 2014 with a vision to provide outstanding IT consulting services at a competitive price, helping clients achieve the best possible value from their investments.

In a short period of time, we evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for businesses worldwide.

As a Strategic Planning & Implementation Partner for global companies, we have seen a significant increase in winning high-value projects that are critical for the business.

We have offices in several countries and a team of experienced specialists. We are now at an inflection point and ready for further growth.

Please follow us here:

  • We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate life.
  • A competitive pay package.
  • Attractive policies, medical insurance benefits, industry-leading trainings.
Job Summary

We are looking for a Junior Technical Support Engineer to join our dynamic team. In this role, you will provide technical assistance to customers and internal teams by troubleshooting, resolving, and documenting issues related to our software solutions—primarily built on Java and Python, with a strong focus on security technologies including PKI (Public Key Infrastructure).

This is an excellent opportunity for early-career engineers who are passionate about customer success, problem-solving, and working on secure software platforms.

Key Responsibilities
  1. Respond to support tickets and technical inquiries from customers via email, chat, and ticketing systems.
  2. Troubleshoot and resolve issues related to Java and Python-based applications.
  3. Investigate and assist with cryptographic protocols, certificate validation, key management, and other PKI-related functions.
  4. Reproduce customer-reported issues in internal environments and work with engineering teams for resolution.
  5. Write and maintain support documentation, knowledge base articles, and diagnostic tools.
  6. Escalate complex technical issues to senior support engineers or development teams as needed.
Required Skills and Qualifications
  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. 2-3 years of experience in a technical support or engineering role.
  3. Proficient in Java and Python for debugging and scripting tasks.
  4. Understanding of PKI concepts including X.509 certificates, SSL/TLS, digital signatures, and keystores.
  5. Familiarity with tools such as keytool, openssl, or similar.
  6. Strong analytical and problem-solving skills.
  7. Excellent verbal and written communication skills.
Benefits
  1. We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize to corporate life.
  2. Competitive pay package.
  3. Attractive policies, medical insurance benefits, industry-leading trainings.
Experience Required: 2-3 YearsJob Type: OnsiteLocation: India

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