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Chief Customer Liaison

2 weeks ago

Bhubaneshwar, Odisha, India beBeeCustomerEngagement Full time ₹ 4,00,000 - ₹ 8,00,000

Key Responsibilities

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  • Ensure the upkeep of office administration assets.
  • Handle front-end customer services with tact and professionalism.
  • Process new business requests in a timely manner.
  • Manage initial and renewal premiums efficiently.
  • Oversee petty cash and vendor payments, ensuring accuracy and compliance.
  • Resolve customer queries and complaints promptly.
  • Maintain high NPS scores through exceptional service delivery.
  • Process life and health claims effectively.
  • Address compliance issues and ensure audit readiness.

Requirements

  • Graduate/postgraduate degree in any discipline.
  • 2-3 years of experience in handling customer-facing roles.
  • Strong understanding of service quality principles.

Languages

  • Malayalam
  • Tamil
  • English