Senior Seller Enablement Specialist

We are seeking a highly skilled and experienced Seller Enablement Manager to join our team. This critical role involves driving the success of third-party sellers on the Walmart Marketplace by providing them with the necessary tools, resources, and support to thrive.

The ideal candidate will have a proven track record of developing and executing successful programs that drive business growth. They will be responsible for enabling internal sales and account management teams to deliver on their responsibilities and goals, setting up processes, mechanisms, SOPs, and tools for troubleshooting issues, navigating internal processes, and delivering a better seller experience.

This role requires strong program management skills, strategic thinking, operational excellence, strong analytical skills, and a passion for helping businesses grow. The successful candidate will work effectively in a fast-paced, ambiguous, and rapidly changing environment with cross-functional teams.

Key Responsibilities:

• Develop and implement comprehensive seller enablement strategies, programs, and initiatives to improve seller performance, retention, and satisfaction on the Walmart Marketplace.
• Identify key seller pain points and opportunities, then design scalable solutions and resources to address them.
• Drive the adoption of new Walmart Marketplace features, tools, and services among sellers.
• Partner with product and engineering teams to advocate for seller needs and contribute to the roadmap of seller-facing tools and features.
• Oversee the creation and maintenance of high-quality, actionable seller-facing content, including guides, tutorials, webinars, FAQs, and best practices.
• Monitor and analyze key seller performance metrics, identifying trends and areas for improvement.
• Develop and present data-driven insights to leadership to inform strategic decisions and resource allocation.
• Establish benchmarks and track the impact of enablement initiatives on seller success.
• Collaborate closely with internal teams, including Product Management, Engineering, Business Development, Account Management, Marketing, and Customer Service, to ensure a cohesive and supportive seller experience.
• Represent the voice of the seller in internal discussions and product development cycles.

Required Skills and Qualifications:

• MBA or equivalent post-graduate degree
• 5+ years of program management experience
• 3+ years of relevant experience in e-commerce industry
• Proven track record of developing and executing successful programs that drive business growth
• Excellent written and verbal communication skills, with the ability to articulate complex concepts clearly and persuasively
• Strong analytical skills, with the ability to interpret complex data and translate it into actionable insights
• Demonstrated ability to work effectively in a fast-paced, ambiguous, and rapidly changing environment with cross-functional teams

Benefits:

This is an excellent opportunity to join a dynamic team and make a meaningful contribution to the growth and success of our sellers. If you are a motivated and results-driven professional with a passion for e-commerce, we encourage you to apply.

About Us:

We are an equal opportunity employer and welcome applications from diverse candidates. We believe that a diverse and inclusive workplace is essential to our success and look forward to hearing from you.