Instructional Designer and Learning Experience Specialist

2 weeks ago


Hyderabad, Telangana, India Blackbaud India Full time

About the Role:

Blackbaud India seeks a highly skilled Instructional Designer and Learning Experience Specialist to join our team. This individual will play a pivotal role in designing, developing, and delivering high-quality training programs for all roles within Global Customer Support.

The ideal candidate will possess a deep understanding of instructional design principles and learning best practices. They will work closely with subject matter experts and other stakeholders to create engaging, effective, and compliant training materials that meet the needs of our employees.

This role requires strong communication and project management skills, as well as the ability to work collaboratively with cross-functional teams. The successful candidate will be responsible for ensuring that all training programs are delivered on time, within budget, and to the required quality standards.

Key Responsibilities:

  • Design and develop training programs that align with business objectives
  • Collaborate with subject matter experts to create high-quality training content
  • Develop and maintain documentation and communication plans for training materials and eLearning courses
  • Assist with administration and delivery of onboarding, cross-training sessions, and continuing education as needed
  • Act as a point of contact for trainees, SMEs, and leaders to ensure successful employee and training experience
  • Support innovation at Blackbaud by creating content and managing projects on time and within Blackbaud style guidelines

Requirements:

  • 2+ years of learning and development experience
  • Experience or certification in instructional design and learning best practices
  • Strong communication and project management skills
  • Results focus with a history of driving tasks and projects to completion
  • Proven ability to organize and plan in a methodical way to ensure efficiency and quality
  • Direct experience in eLearning tools, such as Articulate RISE 360 and Camtasia preferred
  • Ability to work US hours required

We offer a competitive salary range of ₹1,200,000 - ₹1,800,000 per annum, depending on experience and qualifications.



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