Front Desk Service Agent

2 weeks ago


Vijayawada, Andhra Pradesh, India Accor Full time

Job Summary:

We are seeking a highly motivated and customer-focused Front Desk Service Agent to join our team. The ideal candidate will be responsible for delivering exceptional service to guests, ensuring a seamless and enjoyable experience.

Key Responsibilities:

  • Provide warm and friendly greetings to guests, answering questions and resolving any queries or concerns.
  • Efficiently manage front desk operations, handling check-ins, check-outs, and room assignments.
  • Upsell and promote hotel services, such as dining, spa, and recreational activities.
  • Respond to guest complaints and resolve issues promptly and professionally.

Requirements:

  • Secondary / High school education.
  • Good communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Self-motivated and energetic.
  • Well-presented and professionally groomed at all times.

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