Technical Service Manager Lead

3 weeks ago


Mumbai, Maharashtra, India Vodafone Idea Limited Full time

Role Title: Technical Service Manager

Avoiding Downtime, Enhancing Customer Experience

Job Summary:

Vodafone Idea Limited seeks a skilled Telecom Operations Expert to provide exceptional technical support to customers. This role requires a strong understanding of SMSC and CTS services, as well as experience handling A2P and VAS services.

Key Responsibilities:

  • Ensure seamless service delivery with minimal downtime through proactive issue resolution and effective communication with customers and internal teams.
  • Drive technical service improvement plans for services not meeting SLA targets, focusing on process enhancements and resource allocation.
  • Collaborate with NOC teams and vendors to coordinate outage management, ensuring timely execution and minimizing disruption.
  • Maintain accurate records of customer service details, including contract renewal reminders and bandwidth upgrades for overutilized links.

Required Skills and Qualifications:

  • Relevant experience in handling SMSC customers, especially A2P & VAS services, and CTS.
  • Strong stakeholder-management skills, with ability to handle emergencies and prioritize tasks effectively.
  • Excellent knowledge of IP & Fiber Optics, Voice, and Messaging P2P and A2P protocols.
  • Experience with SMS protocols like SMPP, SS7, and LinuX certification is highly desirable.

Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum, based on location and experience.

Bonus structure and benefits package available upon discussion.



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