Technical Service Manager Lead
3 weeks ago
Role Title: Technical Service Manager
Avoiding Downtime, Enhancing Customer Experience
Job Summary:
Vodafone Idea Limited seeks a skilled Telecom Operations Expert to provide exceptional technical support to customers. This role requires a strong understanding of SMSC and CTS services, as well as experience handling A2P and VAS services.
Key Responsibilities:
- Ensure seamless service delivery with minimal downtime through proactive issue resolution and effective communication with customers and internal teams.
- Drive technical service improvement plans for services not meeting SLA targets, focusing on process enhancements and resource allocation.
- Collaborate with NOC teams and vendors to coordinate outage management, ensuring timely execution and minimizing disruption.
- Maintain accurate records of customer service details, including contract renewal reminders and bandwidth upgrades for overutilized links.
Required Skills and Qualifications:
- Relevant experience in handling SMSC customers, especially A2P & VAS services, and CTS.
- Strong stakeholder-management skills, with ability to handle emergencies and prioritize tasks effectively.
- Excellent knowledge of IP & Fiber Optics, Voice, and Messaging P2P and A2P protocols.
- Experience with SMS protocols like SMPP, SS7, and LinuX certification is highly desirable.
Estimated Salary: ₹1,200,000 - ₹1,500,000 per annum, based on location and experience.
Bonus structure and benefits package available upon discussion.
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