
Customer Escalations Expert
2 weeks ago
We are seeking an experienced professional to join our support team, ensuring effective resolution of customer queries and feedback collection.
The ideal candidate will have excellent communication skills, a customer-centric mindset, and proven experience in resolving complex escalations across voice and email.
Key Responsibilities:- Timely and effective resolution of customer queries, complaints, and escalations.
- Collaborate with dependency teams and confidently interact with management/leadership.
- Write detailed reports on escalations/customer feedback to leadership/management.
- Adhere to Standard Operating Procedures (SOPs) and compliance requirements, exercising sound judgment to navigate obstacles independently.
- Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas.
- Bachelor's degree in any field.
- Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.
- 2+ years of experience in customer support at a leading organization.
- 1+ years of experience in L3 / CEO / Social Media escalations role.
- Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a plus).
- Working knowledge of MS Excel / Google Sheets preferred.
- Hands-on experience with ticketing tools (e.g., Freshdesk).
- Proven track record of containing and resolving highly complex escalations.
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Global Master Data Expert
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Customer Support Specialist
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Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 9,00,000 - ₹ 12,00,000Job OpportunityAbout Visa Roots:We are a leading visa travel management company based in Coimbatore, India. Our team of experienced professionals is dedicated to ensuring that our clients have a hassle-free and seamless visa application and processing experience.Role Summary:We are seeking enthusiastic and customer-oriented professionals to join our customer...
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Customer Service Operations Leader
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Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 13,64,709 - ₹ 16,85,634Senior Customer Service ManagerWe are seeking a highly skilled Senior Customer Service Manager to lead our customer service operations in Emerging Markets. The ideal candidate will have expertise in consumer service operations and strong project management experience.Key Responsibilities:Operational Leadership: Manage BPO/vendor operations, drive targets,...
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Customer Service Representative
1 week ago
Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 5,00,000 - ₹ 6,00,000We are seeking a highly skilled Customer Support Representative to deliver exceptional customer service and resolve complex queries in a fast-paced environment.This role involves managing escalated customer complaints, liaising with partners, and identifying trends in customer feedback.You will communicate effectively with customers, building strong...
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Customer Success Expert
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Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000Customer Support ProfessionalThe ideal candidate will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, expert guidance, and seamless collaboration with cross-functional teams.Key Responsibilities:• Analyze and resolve complex customer issues efficiently, utilizing strong problem-solving skills...
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Process Expert Bolt Tensioning
2 weeks ago
Coimbatore, Tamil Nadu, India ZF Full time ₹ 15,00,000 - ₹ 28,00,000 per yearWhat you can look forward to as Process expert bolt tensioning (m/f/d):The Global Expert manufacturing technology is the operations owner of the respective knowledge domain.She / He owns the standard and drives continuous improvements by ensuring efficient and effective cross plant cooperationby leading the respective best practice team.Acts as the single...
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Customer Experience Director
1 week ago
Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 60,00,000 - ₹ 80,00,000Job Title: Customer Service Manager.We are seeking an experienced leader to manage our customer support team, ensuring exceptional client communication and service delivery.The ideal candidate will have a strong background in managing customer interactions, resolving escalations, and mentoring a team to enhance overall customer satisfaction.Lead and manage...
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Chief Customer Experience Officer
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000As a customer service professional, you will be responsible for providing exceptional support to clients.You will assist customers with inquiries resolve issues and ensure a positive experience for every interaction.The job involves promptly responding to customer inquiries via phone email or chat efficiently resolving customer issues documenting...
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Senior Customer Experience Professional
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeCustomer Full time ₹ 12,00,000 - ₹ 18,00,000Customer Support Manager RoleWe are seeking an experienced professional to lead our customer support center, ensuring seamless coordination across all divisions and delivering exceptional customer service.Key Responsibilities:Lead and manage a 24x7 call center team handling complaints, roadside assistance, escalations, and general inquiries.Ensure optimal...
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Full-Time Customer Service Leader
2 weeks ago
Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000Customer Service ManagerThis is a full-time, on-site role for a customer service manager located in Bengaluru.The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction and resolving customer issues.Day-to-day tasks include monitoring performance, developing support strategies,...