Customer Success Expert

3 days ago

Coimbatore, Tamil Nadu, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Customer Support Professional

The ideal candidate will be responsible for delivering exceptional customer experiences through timely and effective issue resolution, expert guidance, and seamless collaboration with cross-functional teams.

Key Responsibilities:


• Analyze and resolve complex customer issues efficiently, utilizing strong problem-solving skills and analytical mind.


• Provide comprehensive product training to customers, ensuring optimal results and fostering long-term relationships.


• Ensure accurate and timely import/export of customer data, maintaining data integrity and security.


• Collaborate with internal stakeholders to develop engaging product content, catering to both internal and external audiences.


• Generate detailed reports from single or multiple systems, providing valuable insights for business growth.

Requirements:


• Bachelor's degree in Computer Science or a related field from an accredited university.


• 3+ years of experience in product customer support, preferably in cloud-based environments.


• Excellent interpersonal and communication skills, with the ability to convey complex ideas simply.


• Strong analytical skills, with a proven inclination for problem-solving and root cause analysis.


• Ability to translate business requirements into clear, non-technical language, facilitating seamless communication across teams.


• Strong documentation skills, with attention to detail and the ability to create clear, concise reports.


• Keen attention to detail, ensuring accuracy and precision in all aspects of the job.


• Excellent customer relationship skills, demonstrated through responsiveness, sensitivity, and diplomacy.

Preferred Skills:


• Experience working with cloud-based products, preferably on AWS.


• Familiarity with issue tracking software like HubSpot, GitLab, JIRA, etc.


• Knowledge of scripting/programming languages such as Python, Java, JavaScript, or Perl, enabling automation of manual tasks.


• Understanding of SQL and NoSQL databases, allowing for efficient data retrieval and manipulation.

What We Offer:


• Competitive compensation package, recognizing individual contributions.


• Opportunities for continuous career growth and development, aligned with personal and professional aspirations.


• Exposure to cutting-edge technologies and advanced cybersecurity practices, fostering innovation and expertise.


• Dynamic work environment that values collaboration, creativity, and excellence.


• Transparent policies and procedures, ensuring clarity and fairness in all aspects of the job.

  • Customer Success Expert

    2 weeks ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About the Customer Success RoleThe Customer Success Manager (CSM) plays a vital part in fostering strong relationships with customers, promoting software adoption, and addressing customer concerns.Key Responsibilities:Manage customer expectations properly across all areas.Maintain thorough documentation of account details and activities.Monitor customer...

  • Customer Success Manager

    7 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company OverviewTeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on...

  • Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Customer Success Manager

    7 days ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company OverviewTeachEdison is an Education Technology Company dedicated to creating high-performance software for educators. Our flagship product, EdisonOS, is a robust operating system for knowledge commerce that empowers educational professionals worldwide. Located in Bangalore, we pride ourselves on our innovative approach to software development within...

  • Customer Success Associate

    2 days ago

    Coimbatore, Tamil Nadu, India M8 It Solutions Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Responsibilities:* Manage client relationships* Meet revenue targets* Communicate effectively with customers & stakeholders* Drive appointment generation* Ensure customer successSales incentivesJob/soft skill trainingCourse reimbursements

  • Customer Success Associate

    7 days ago

    Coimbatore, Tamil Nadu, India Gyanmatrix Technologies Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Customer Success Associate Location: Coimbatore (On-site with travel to partner colleges as needed)About is an AI-first EdTech startup connecting colleges, corporates, and young talents. We enable employability and skill visibility through real-time digital portfolios and smart assessments.Role Overview: We are looking for a Customer Support &...

  • Customer Success Advocate

    3 days ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 22,50,000

    Customer Experience ChampionAs a seasoned customer success professional, you will be instrumental in driving exceptional experiences for our clients. This role requires a deep understanding of client needs and the ability to tailor solutions to meet their unique objectives.Key Responsibilities:• Customer Insights: Gather and analyze key performance...

  • Senior Customer Success Manager

    4 days ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries.At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions.Our...

  • Senior Customer Success Manager

    2 days ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    Kovai.co is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At Kovai.co, we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...

  • Senior Customer Success Manager

    7 days ago

    Coimbatore, Tamil Nadu, India Kovai Full time

    is a catalyst, sparking a revolution in the world of enterprise software and B2B SaaS. We are a technology powerhouse delivering best-in-class enterprise software and game-changing SaaS solutions across industries. At , we're rewriting the B2B landscape by empowering over 2,500 businesses worldwide with our award-winning SaaS solutions. Our...