Customer Success Expert

24 hours ago

Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000
About the Customer Success Role

The Customer Success Manager (CSM) plays a vital part in fostering strong relationships with customers, promoting software adoption, and addressing customer concerns.

Key Responsibilities:
  • Manage customer expectations properly across all areas.
  • Maintain thorough documentation of account details and activities.
  • Monitor customer health, adoption, utilization, customer sentiment, and other metrics across products and verticals.
  • Develop and maintain success plans with verifiable business outcomes for customers.
  • Identify potential risks of churn or downgrade early and collaborate cross-functionally to mitigate.
  • Oversight of the contract renewal process and associated facets.
  • Explore opportunities to expand through additional features and paid professional services.
  • Address customer issue escalations and provide ongoing support until issues are resolved.
Requirements:
  • Bachelor's degree preferred.
  • 3-5 years of CSM, sales account management, or customer-facing experience.
  • Experience with customer analytics platforms is an asset.
Preferred Skills:
  • A self-starter with a proven track record of driving customer success.
  • Ability to multitask, prioritize, and scale effectively.
  • Strong presentation and communication skills.
  • Flexible and adaptable team player with excellent interpersonal skills.

In this role, you will be responsible for building and maintaining successful customer relationships. Your ability to manage multiple tasks, think critically, and communicate effectively will be essential in achieving your goals.

  • Customer Success Manager

    3 weeks ago

    Coimbatore, Tamil Nadu, India TeachEdison Full time

    Job DescriptionCompany OverviewTeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride...

  • Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Customer Success Executive

    4 days ago

    Coimbatore, Tamil Nadu, India Cathrrine Travels And Tours Full time

    Job DescriptionKey Responsibilities:- Act as a single point of contact for customers after booking- Manage customer documentation, payment reminders, and updates- Follow up on queries and complaints and resolve them in a timely manner- Build long-term relationships to ensure satisfaction and repeat business- Coordinate with internal teams for pending...

  • Highly Skilled Customer Service Professional

    2 hours ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 1,50,000

    Customer Experience ExpertWe are seeking a highly skilled professional to join our team. If you're passionate about delivering exceptional customer experiences and adept at strategic thinking, we'd love to hear from you.Key Responsibilities:Respond to customer inquiries in a timely and effective manner.Manage customer feedback to ensure high levels of...

  • Client Success Manager

    7 days ago

    Coimbatore, Tamil Nadu, India beBeeRelationshipManagement Full time

    Client Success ManagerWe seek an accomplished Client Success Manager to drive business growth through exceptional client relationships in the BFSI sector. This role demands 2-6 years of experience and a strong background in relationship management.Key Responsibilities:Develop and maintain strong, mutually beneficial relationships with clients to drive...

  • Product Manager – Customer Solutions

    2 days ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Product Manager – Customer Solutions

    4 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Product Manager – Customer Solutions

    3 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    Job DescriptionAbout the RoleWe are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering,...

  • SAP EWM Implementation Expert

    1 day ago

    Coimbatore, Tamil Nadu, India beBeeConsultant Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    SAP MM EWM ConsultantAs a highly skilled SAP MM EWM consultant, you will play a key role in supporting clients throughout the lifecycle of an SAP MM implementation. Your primary responsibility will be to provide expert guidance on SAP MM solutions and ensure successful project delivery.Key Responsibilities:Stay up-to-date with the latest SAP EWM/MM releases,...

  • Expert Traveler

    4 days ago

    Coimbatore, Tamil Nadu, India beBeeTravel Full time ₹ 45,00,000 - ₹ 75,00,000

    Job Title: Travel ExpertWe are seeking a highly skilled and experienced travel professional to join our organization. The successful candidate will be responsible for planning and booking domestic travel itineraries, providing accurate information on travel routes and costs, and handling travel changes and cancellations.Key Responsibilities:Plan and Book...