Customer Success Manager

3 weeks ago

Coimbatore, Tamil Nadu, India TeachEdison Full time
Job Description

Company Overview

TeachEdison is an innovative Education Technology company dedicated to creating high-performance software solutions for educators. Our flagship product, EdisonOS, is transforming knowledge commerce, elevating teaching and learning experiences. With a team size of 11-50 employees, our headquarters are in Bangalore, and we pride ourselves on our cutting-edge software development in the education sector.

Job Overview

We are seeking a passionate Customer Success Manager to join our growing team. This full-time position is based in Coimbatore and is open to freshers with 1 to 3 years of work experience. As a Customer Success Manager, you will play a crucial role in ensuring our clients achieve success in using EdisonOS effectively.

Qualifications and Skills

- Excellent onboarding skills to ensure new clients are well acquainted with the software and its features (Mandatory skill).
- Strong communication abilities to facilitate smooth interactions with clients and internal teams (Mandatory skill).
- Proficiency in English as a second language to cater to a diverse client base (Mandatory skill).
- Experience with product training that empowers users to maximize their software use and benefits.
- Familiarity with Software as a Service (SaaS) models and the unique customer service requirements they entail.
- Proven skills in account management to maintain and grow customer relationships.
- Problem-solving capabilities to address and resolve client issues promptly and efficiently.
- Empathy and patience in addressing customer questions, enhancing client satisfaction and retention.

Roles and Responsibilities

- Manage customer onboarding process to ensure smooth and successful integration of EdisonOS into their workflows.
- Conduct regular training sessions for clients to ensure they understand and effectively utilize all software features.
- Act as the primary point of contact for customer queries, providing timely resolutions and expert guidance.
- Collaborate with product and technical teams to communicate client feedback and contribute to product development.
- Proactively reach out to clients to address potential issues and ensure their continued satisfaction with the product.
- Develop client success stories and case studies to highlight the benefits of using EdisonOS.
- Monitor customer usage patterns and suggest improvements or additional features to enhance their experience.
- Organize regular webinars and workshops to facilitate deeper understanding and engagement with the software.

  • Customer Success Manager

    2 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...

  • Customer Success Expert

    1 day ago

    Coimbatore, Tamil Nadu, India beBeeCustomerSuccess Full time ₹ 60,00,000 - ₹ 1,20,00,000

    About the Customer Success RoleThe Customer Success Manager (CSM) plays a vital part in fostering strong relationships with customers, promoting software adoption, and addressing customer concerns.Key Responsibilities:Manage customer expectations properly across all areas.Maintain thorough documentation of account details and activities.Monitor customer...

  • Client Success Manager

    1 week ago

    Coimbatore, Tamil Nadu, India beBeeRelationshipManagement Full time

    Client Success ManagerWe seek an accomplished Client Success Manager to drive business growth through exceptional client relationships in the BFSI sector. This role demands 2-6 years of experience and a strong background in relationship management.Key Responsibilities:Develop and maintain strong, mutually beneficial relationships with clients to drive...

  • Customer Success Executive

    4 days ago

    Coimbatore, Tamil Nadu, India Cathrrine Travels And Tours Full time

    Job DescriptionKey Responsibilities:- Act as a single point of contact for customers after booking- Manage customer documentation, payment reminders, and updates- Follow up on queries and complaints and resolve them in a timely manner- Build long-term relationships to ensure satisfaction and repeat business- Coordinate with internal teams for pending...

  • Product Manager – Customer Solutions

    2 days ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Product Manager – Customer Solutions

    3 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    Job DescriptionAbout the RoleWe are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering,...

  • Product Manager – Customer Solutions

    4 weeks ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the RoleWe are looking for a dynamic and detail-oriented Product Manager – Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements. This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering, and other...

  • Dynamic Product Manager

    3 hours ago

    Coimbatore, Tamil Nadu, India beBeeProductManager Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job OverviewWe are seeking a seasoned Product Manager to drive and manage key workstreams, ensuring consistent delivery of high-impact product improvements and professional services projects aligned with customer service level agreements.The ideal candidate will have experience in managing multiple concurrent projects or product tracks, with a proven track...

  • Product Manager

    4 days ago

    Coimbatore, Tamil Nadu, India Responsive Full time

    About the job:About the Role:We are looking for a dynamic and detail-oriented Product Manager Customer Solutions to drive and manage three key workstreams: Rapid Requests (small, high impact improvements), and Professional Services engagements.This role requires close collaboration with Customer Success, Professional Services, Product Design, Engineering,...

  • Customer Service Representative

    2 days ago

    Coimbatore, Tamil Nadu, India beBeeFrontOffice Full time ₹ 5,00,000 - ₹ 8,00,000

    Customer Service Representative JobThe ideal candidate will possess excellent communication and interpersonal skills, be able to work independently, and have experience working in a fast-paced office environment.Key Responsibilities:Provide exceptional customer service and greet clients professionally.Manage front office operations, including answering phone...