
Full-Time Customer Service Leader
17 hours ago
This is a full-time, on-site role for a customer service manager located in Bengaluru.
The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction and resolving customer issues.
Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.
- Key Responsibilities:
- Manage a team of customer service representatives to ensure customer satisfaction and resolve customer issues.
- Monitor team performance and develop strategies to improve customer service.
- Handle customer escalations and resolve complex customer complaints.
- Collaborate with other departments to improve service processes and customer experience.
Requirements
- Qualifications:
- Strong analytical skills with the ability to analyze data and make informed decisions.
- Excellent communication and interpersonal skills with the ability to effectively communicate with customers and team members.
- Leadership and team management experience with the ability to motivate and inspire team members.
- Ability to work independently and as part of a team.
- Preferred Qualifications:
- Experience working in a customer-facing role with excellent customer service skills.
- Knowledge of customer relationship management software and technology.
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