Full-Time Customer Service Leader

17 hours ago


Coimbatore, Tamil Nadu, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 10,00,000
Customer Service Manager

This is a full-time, on-site role for a customer service manager located in Bengaluru.

The successful candidate will be responsible for managing a team of customer service representatives, ensuring customer satisfaction and resolving customer issues.

Day-to-day tasks include monitoring performance, developing support strategies, handling escalations, and improving service processes.

  • Key Responsibilities:
  • Manage a team of customer service representatives to ensure customer satisfaction and resolve customer issues.
  • Monitor team performance and develop strategies to improve customer service.
  • Handle customer escalations and resolve complex customer complaints.
  • Collaborate with other departments to improve service processes and customer experience.

Requirements

  • Qualifications:
  • Strong analytical skills with the ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills with the ability to effectively communicate with customers and team members.
  • Leadership and team management experience with the ability to motivate and inspire team members.
  • Ability to work independently and as part of a team.
  • Preferred Qualifications:
  • Experience working in a customer-facing role with excellent customer service skills.
  • Knowledge of customer relationship management software and technology.


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