Property Operations Manager

11 hours ago

Vizag, Andhra Pradesh, India beBeeGeneralManager Full time ₹ 60,00,000 - ₹ 1,20,00,000

Job Title: Property Branch Manager

Company Overview:

We aspire to provide young travelers with safe and social spaces at prices that won't break the bank.

Our hostels are designed to be the perfect stop before you go. Strategically located and equipped with modern amenities, they offer a convenient and enjoyable experience for our guests.

Key Responsibilities:

Strategic and Operational Leadership:

  • Develop and execute branch-level operational strategies in alignment with our vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.

Team Management:

  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.

Guest Experience:

  • Earn exceptional guest experiences by upholding our service standards and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain our brand reputation.

Vendor and Stakeholder Management:

  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.

Budget and Financial Management:

  • Oversight of property budgets, monitoring expenditures, and ensuring adherence to financial plans.
  • Identification of cost-saving opportunities without compromising on quality or guest satisfaction.

Compliance and Standards:

  • Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Regular audits to maintain quality and operational consistency across properties.

Business Growth and Development:

  • Identification of opportunities for improving property performance and guest occupancy rates.
  • Collaboration with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Qualifications and Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

This is an exciting opportunity for individuals who are passionate about delivering exceptional guest experiences and driving business growth.

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