HR Business Partner

19 hours ago

Cochin, Kerala, India beBeeHumanResources Full time ₹ 9,00,000 - ₹ 15,00,000

We're looking for an HR professional who has hands-on experience in managing large-scale operations and understands the dynamics of a fast-paced, high-volume environment.

The ideal candidate must come from a BPO background and have managed end-to-end responsibilities for frontline and mid-level employees.

Key Responsibilities:

  • Act as a strategic partner to business leaders, aligning initiatives with business goals.
  • Drive employee lifecycle management including onboarding, performance management, engagement, and retention.
  • Manage workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievance redressal, and conflict resolution with fairness and empathy.
  • Partner with teams to identify skill gaps and drive capability-building initiatives.
  • Work on HR analytics – track and analyze key metrics like attrition, engagement scores, and productivity trends.
  • Collaborate on policy implementation, compliance, and process improvements.
  • Build engagement programs tailored to employee needs across shifts.
  • Be a cultural ambassador – drive company values and ensure high morale in a 24/7 work environment.

Requirements:

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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