Customer Service Team Lead
2 weeks ago
About the Role
The Customer Service Team Lead role at Axis Bank is responsible for overseeing a team of service executives and ensuring total customer satisfaction on every interaction handled by the team.
- Key Responsibilities
- Managing a team of 15-20 inbound Client Service Executives and 1 Client Service Coach
- Ensuring total customer satisfaction on every interaction handled by the team and curb escalations
- Managing key performance indicators for the team like average handling time, adherence, client experience metrics, sales, quality, digital migration, etc.
- Providing timely resolution and customer communication on escalated cases
- Ensuring process efficiency by achieving nil defects and quality targets for the team
- Motivating and developing team members to meet & exceed unit targets on service, sales, and client experience parameters
- Managing referrals and request closure within timelines
- Ensuring timely acknowledgement & feedback / coaching on quality, defects, detractors, etc.
- Conducting timely evaluations and provide developmental feedback to the team
- Ensuring completion of all trainings assigned to the team
- Adhering to compliance and information security requirements on service and sales
- Preparing, analyzing and actioning out on team performance MIS
- Mentoring new team members
- Managing the development of team members
- Managing performance of bottom quartile team members
- Managing administrative and system activities for the team
- Managing discipline on the production floor - minimal absenteeism, timely logins, minimal shrinkage and leave management
- Conducting appraisals as per company timelines and guidelines
- Conducting team briefings
- Interviewing client service executives and effectively onboarding them
Qualifications
The ideal candidate should possess:
- Key Qualifications
- Graduate or Post graduate from a recognized institution
- 5-8 years of relevant experience
About Axis Bank
Axis Bank is one of India's most trusted banks and the third-largest in the private sector. The bank has a young and engaged workforce of over 70,000 employees, with an average age of 30 years. At Axis Bank, customer centricity has always been the foundation of our business.
-
Customer Service Team Lead
4 weeks ago
Noida, Uttar Pradesh, India Indian Manpower Services Full timeDelivering Exceptional Customer ServiceAs a key member of the Indian Manpower Services team, the Customer Service Team Lead plays a vital role in ensuring that our clients receive the highest level of service. Key responsibilities include:Providing solutions and initiatives to improve customer experienceEnsuring high customer satisfaction levels to retain...
-
Customer Service Team Lead
3 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeRole Summary We are seeking a highly skilled and experienced Customer Service Team Lead to lead our team of customer service representatives at Axis Bank. As a Customer Service Team Lead, you will be responsible for managing a team of customer service executives, ensuring that they provide excellent customer service and meet performance targets. You will...
-
Customer Service Team Lead
2 weeks ago
Noida, Uttar Pradesh, India Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Full timeCustomer Support Executive Job DescriptionAurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. seeks a skilled Customer Support Executive to manage a team of representatives delivering exceptional customer service and after-sales support.Key ResponsibilitiesLead a team of customer support representatives, fostering a positive working environment and encouraging...
-
Customer Service Team Lead Position
4 weeks ago
Noida, Uttar Pradesh, India EMPLOYMENT MANTRAS Full timeCustomer Service Team Lead Job DescriptionAt EMPLOYMENT MANTRAS, we are seeking a highly skilled Customer Service Team Lead to manage a team of representatives offering exceptional customer support.Key Responsibilities:Oversee the customer service process to ensure seamless interactions with customers.Manage a team of representatives to provide top-notch...
-
Customer Service Team Lead
3 weeks ago
Noida, Uttar Pradesh, India EMPLOYMENT MANTRAS Full timeJob Title: CCEJob Description: We are looking for a highly skilled and experienced CCE to join our team.Responsibilities:Team Management: Manage a team of representatives offering customer support.Customer Service Process: Oversee the customer service process to ensure high-quality service delivery.Problem Resolution: Resolve customer complaints brought to...
-
Customer Service Team Lead
1 month ago
Noida, Uttar Pradesh, India Axis Bank Full timeAbout the RoleThe Customer Service Team Lead - Voice is responsible for managing a team of service executives and coaches to ensure total customer satisfaction on every interaction handled by the team and curb any escalations.Key ResponsibilitiesManaging a team of 15-20 inbound Client Service Executives and 1 Client Service CoachEnsuring total customer...
-
Customer Service Team Lead
1 month ago
Noida, Uttar Pradesh, India Axis Bank Full timeAbout the RoleThe Customer Service Team Lead - Voice is responsible for managing a team of service executives and ensuring total customer satisfaction on every interaction handled by the team.Key ResponsibilitiesManaging a team of 15-20 inbound Client Service Executives and 1 Client Service CoachEnsuring total customer satisfaction on every interaction...
-
Customer Service Team Lead
4 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeAbout the RoleThe Customer Service Team Lead will be responsible for managing a team of service executives and coaching to ensure total customer satisfaction on every interaction handled by the team and curb any escalations.Key ResponsibilitiesManaging a team of 15-20 inbound Client Service Executives and 1 Client Service CoachEnsuring total customer...
-
Customer Service Team Lead
4 weeks ago
Noida, Uttar Pradesh, India Axis Bank Full timeAbout the RoleThe Customer Service Team Lead - Voice is responsible for managing a team of service executives and coaches to ensure total customer satisfaction on every interaction handled by the team and curb any escalations.Key ResponsibilitiesManaging a team of 15-20 inbound Client Service Executives and 1 Client Service CoachEnsuring total customer...
-
Customer Service Team Lead
2 weeks ago
Noida, Uttar Pradesh, India Indian Manpower Services Full timeKey ResponsibilitiesAs a Customer Service Team Lead at Indian Manpower Services, you will be responsible for ensuring high customer satisfaction levels to retain customers.Key tasks include managing daily complaints, ensuring timely resolution, and handling escalated cases.Additionally, you will be responsible for monitoring and enhancing the overall...
-
Customer Support Team Lead
3 weeks ago
Noida, Uttar Pradesh, India Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Full timeWe are seeking a skilled Customer Support Team Lead to oversee a team of representatives who will deliver exceptional customer service and after-sales support. The role involves creating policies and procedures, ensuring a standardized level of service for all customers, and mentoring team members to enhance their interpersonal and communication skills.To be...
-
Customer Care Team Lead
4 weeks ago
Noida, Uttar Pradesh, India HRvisory Full timeJob Title: Customer Care LeadAbout Employer: One of the fast-growing dairy brands is seeking a proactive and experienced Customer Care Lead to manage customer interactions, lead and train the customer care team, and ensure smooth collaboration with various departments to enhance the customer experience.Responsibilities:Handle customer inquiries via calls,...
-
Customer Support Team Lead
4 weeks ago
Noida, Uttar Pradesh, India Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Full timeWe are seeking a skilled Customer Support Executive to oversee the customer service team at Aurionpro ∞ ToshiAutomatic Systems Pvt. Ltd. Key responsibilities include managing a team of representatives, creating policies, and ensuring a standardized level of customer service.To succeed in this role, you will need excellent interpersonal and communication...
-
Customer Service Team Member
4 weeks ago
Noida, Uttar Pradesh, India Speed Global Solutions Full timeJob DescriptionCompany OverviewSpeed Global Solutions is a leading provider of customer support and data management services. Our goal is to deliver seamless and efficient solutions that drive business success for our clients.Job OverviewWe are seeking a Customer Service Representative to join our team in Noida. This is a full-time, fresher level position...
-
Customer Success Team Lead
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeCustomer Success Team LeadMyOperator is seeking a seasoned Customer Success Team Lead to spearhead our customer success initiatives. As a key member of our team, you will develop and execute comprehensive strategies that align with our business objectives, ensuring customer satisfaction and retention while driving revenue growth.Key Responsibilities:Develop...
-
Customer Success Team Lead
3 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob TitleCustomer Success Team LeadJob SummaryWe are seeking a highly motivated and experienced Customer Success Team Lead to join our team at MyOperator. The ideal candidate will have a proven track record of leading high-performing customer success teams, driving revenue growth, and delivering exceptional customer experiences.Key ResponsibilitiesLead and...
-
Customer Support Team Lead
3 weeks ago
Noida, Uttar Pradesh, India EMPLOYMENT MANTRAS Full timeCCE Job DescriptionThis role is designed for an experienced professional who can lead a team of representatives offering customer support. The ideal candidate will oversee the customer service process, resolve customer complaints, create policies and procedures, plan training, select and hire new staff, and ensure a pleasant working environment for the...
-
Customer Success Team Lead
4 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob SummaryWe are seeking a highly skilled Customer Success Team Lead to join our team at MyOperator. As a Customer Success Team Lead, you will be responsible for overseeing the daily operations and activities of our facilities and programs in assigned areas. You will work closely with our Account Managers to improve the overall customer experience and...
-
Customer Success Team Lead
2 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeCustomer Success Team LeadAt MyOperator, we are looking for a seasoned Customer Success Team Lead to join our team. This is a unique opportunity to work with a growing B2B SaaS organization, where you will be responsible for driving customer success and retention.Key Responsibilities:Direct and manage the daily activities of Account Managers.Develop and...
-
Customer Success Team Lead
4 weeks ago
Noida, Uttar Pradesh, India MyOperator Full timeJob Title: Customer Success Team LeadThe Customer Success Team Lead will play a crucial role in ensuring the success of our customers by working closely with the Account Managers to improve the overall customer experience and enhance the working of the internal team members. This role will be responsible for supervising, managing, and motivating team members...