Customer Support Specialist

3 days ago


Malappuram, Kerala, India beBeeCybersecurity Full time ₹ 6,00,000 - ₹ 13,50,000

We're on the hunt for a skilled Technical Support Engineer to deliver exceptional customer support, troubleshooting complex technical issues and maximizing customer value.

What You'll Do

  • Support customers and partners on product configuration, performance and troubleshooting
  • Diagnose, isolate and resolve technical issues while coordinating fixes with engineering and QA teams
  • Maintain high levels of customer satisfaction and engagement
  • Use diagnostic tools, scripts and lab environments to replicate and resolve issues
  • Contribute to technical documentation, knowledge base and troubleshooting guides
  • Collaborate with cross-functional teams to deliver top-notch customer experience possible
  • Serve as the voice of the customer internally by sharing insights and feedback

What We're Looking For

  • 5+ years of experience in a technical support or customer-facing engineering role
  • Background in B2B SaaS and strong knowledge of network and security concepts
  • Deep expertise in switches, routers and networking fundamentals
  • Certifications preferred: CCNA, JNCIE, or higher
  • Working knowledge of Linux , VMware ESXi , and firewalls
  • Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices
  • Empathetic communicator with a passion for customer success
  • Able to manage multiple issues and tasks in a fast-paced environment

Benefits of this Role · Work remotely with a talented, collaborative global team · Direct impact on customer success and product growth · Fast-paced startup environment with room to grow and innovate

We offer a competitive compensation package that includes medical insurance, paid time off and professional development opportunities.



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