
Customer Support Specialist
3 days ago
We're on the hunt for a skilled Technical Support Engineer to deliver exceptional customer support, troubleshooting complex technical issues and maximizing customer value.
What You'll Do
- Support customers and partners on product configuration, performance and troubleshooting
- Diagnose, isolate and resolve technical issues while coordinating fixes with engineering and QA teams
- Maintain high levels of customer satisfaction and engagement
- Use diagnostic tools, scripts and lab environments to replicate and resolve issues
- Contribute to technical documentation, knowledge base and troubleshooting guides
- Collaborate with cross-functional teams to deliver top-notch customer experience possible
- Serve as the voice of the customer internally by sharing insights and feedback
What We're Looking For
- 5+ years of experience in a technical support or customer-facing engineering role
- Background in B2B SaaS and strong knowledge of network and security concepts
- Deep expertise in switches, routers and networking fundamentals
- Certifications preferred: CCNA, JNCIE, or higher
- Working knowledge of Linux , VMware ESXi , and firewalls
- Familiarity with 802.1x/NAC , vulnerability management , and cybersecurity best practices
- Empathetic communicator with a passion for customer success
- Able to manage multiple issues and tasks in a fast-paced environment
Benefits of this Role · Work remotely with a talented, collaborative global team · Direct impact on customer success and product growth · Fast-paced startup environment with room to grow and innovate
We offer a competitive compensation package that includes medical insurance, paid time off and professional development opportunities.
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