Customer Support Operations Manager

1 day ago


Malappuram, Kerala, India beBeeAdministrate Full time ₹ 10,00,000 - ₹ 12,00,000
Zendesk Support Specialist Role

Manage our customer support platform by overseeing the configuration, maintenance, and operation of Zendesk.

This position involves creating workflows with cross-functional teams, reviewing triggers and automations for optimization, and interpreting analytics to drive process improvement. Additionally, you will be responsible for defining agent roles and auditing permissions.

Required skills include 3+ years of experience as a Zendesk System Administrator, excellent communication and organizational skills, and strong problem-solving abilities. Strong team collaboration is essential in this role.



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