Dedicated Customer Support Specialist

3 days ago

Malappuram, Kerala, India beBeeCustomer Full time ₹ 6,00,000 - ₹ 12,00,000
Customer Support Role">

Job Description:

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As a key member of our customer-facing team, you will be responsible for providing top-notch support to our valued customers. Your primary objective will be to deliver exceptional customer satisfaction through timely and effective communication.

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This role involves interacting with customers via various channels including email, social media, and phone calls. You will be required to respond to customer inquiries, resolve complaints, and provide detailed information as needed.

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In addition to this, you will be responsible for maintaining accurate records of each phone call for future reference. Furthermore, you will be tasked with training new employees to enhance their skills and ensuring that all interactions with customers are conducted in a professional manner.

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Responsibilities:

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  • Understand and familiarize yourself with our products and services offered by the company.">
  • Support customers through email ticketing systems, social media, and phone calls.">
  • Resolve customer complaints and queries efficiently.">
  • Maintain records of each phone call for future reference.">
  • Provide training sessions to new employees to enhance their skills.">
  • Ensure exceptional customer service and satisfaction.">
  • Follow up with customers for additional information if required.">
  • Take feedback from customers and use it to improve our services.">
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Requirements:

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  • Previous experience working in a similar position or within a customer-facing department is highly desirable.">
  • Exceptional verbal and written communication skills are essential.">
  • Good problem-solving abilities and the ability to meet deadlines are necessary.">
  • Strong interpersonal and organizational skills are required.">
  • Excellent phone etiquette and active listening skills are crucial.">
  • Able to make decisions quickly and adapt to changing circumstances.">

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