
Automotive Customer Support Specialist
12 hours ago
Job Overview
We are seeking an exceptional Customer Support Professional to deliver outstanding customer experiences.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, or chat, ensuring their concerns are addressed and resolved promptly.
- Offer accurate and concise information regarding warranty coverage, claims, and service processes, as well as provide guidance on troubleshooting and technical queries.
- Collaborate with internal teams to ensure seamless resolution of customer problems.
- Manage and track warranty claims, ensuring all documentation is accurate and complete, and escalating complex cases when necessary.
- Stay up-to-date with the latest vehicle technologies and company policies to provide informed support.
- Maintain records of all interactions using CRM tools, ensuring high levels of data accuracy and integrity.
Requirements:
- Education: A graduate degree from any stream, with a preference for candidates with an automotive or technical background.
- Experience: 1-3 years of experience in customer support, automotive services, or warranty handling is preferred.
- Language: Proficiency in English, with other regional languages being a plus.
- Technical Knowledge: A basic understanding of vehicle systems or prior experience in an auto-related role is an advantage.
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