Retail Store Director

3 hours ago


Surat, Gujarat, India beBeeRetail Full time ₹ 60,00,000 - ₹ 85,00,000
Store Leadership Opportunity

We are seeking a results-driven and experienced Store Manager to lead our retail store in Surat, India. The ideal candidate will have a strong background in retail management, excellent communication skills, and the ability to drive sales growth while maintaining high customer satisfaction levels.

Main Responsibilities:
  • Operational Excellence:
    • Ensure store operations align with pre-defined SOPs, guaranteeing compliance with guidelines and delivering a best-in-class customer experience.
    • Effectively manage inventory levels, conduct regular stock checks, and coordinate with suppliers for optimal product availability.
    • Oversee visual merchandising efforts, ensuring product displays and store layouts are appealing and on-brand.
    • Monitor transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
  • Customer Experience:
    • Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
    • Provide an exceptional in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
    • Establish Key Performance Indicators (KPIs) to monitor and evaluate the success of store operations, providing regular reports to senior management.
  • People Management:
    • Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
    • Anchoring trainings as required for team member development on product knowledge, sales techniques, and best practices.
    • Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and maintain integration of in-store & online operations.


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