Incident Resolution Specialist

Job TitleAchieve Incident Management ExcellenceDescription:Resolve L1.5 infrastructure and application related issues efficiently, leveraging knowledge articles.Maintain continuous alert monitoring and acknowledge incidents according to defined SLAs.Perform routine health checks and monitor the performance of infrastructure components and applications.Engage...

Job SummaryLead and direct all activities during a major incident, maintaining a sense of urgency to ensure swift and effective restoration.Facilitate technical troubleshooting efforts and engage additional technical support as needed, including vendor support.Collaborate with technical teams and form action plans for incident recovery with specific actions,...

Job Title: Major Incident ManagerOur organisation is seeking a skilled Major Incident Manager to lead the resolution of critical incidents and restore services efficiently.Key Responsibilities:Manage and lead the resolution of critical incidents to restore services promptly.Coordinate cross-functional teams to identify root causes and implement effective...

Job Title: Critical Incident Resolution Lead A reputable shipping and terminal organisation is seeking an experienced professional to manage major incidents and lead cross-functional teams in resolving service disruptions. Key Responsibilities:  Restore services efficiently following a major incidentCoordinate with teams to identify root causes and...

Incident Management ExpertiseAs a seasoned incident manager, you will lead and direct all activities during major incidents, maintaining a sense of urgency to ensure swift and effective restoration. Your expertise in facilitating technical troubleshooting efforts, engaging additional technical support as needed, and collaborating with technical teams will be...

Job Overview:We are seeking a seasoned Incident Management Specialist to lead our incident response efforts.Key Responsibilities:Analyze and facilitate swift resolution to incidents impacting end-usersProvide expert guidance on complex incidents, including strategic communicationsCollaborate with IT groups and business partners to drive service restoration,...

About The Role   Incident Manager - About The Role   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third...

2 - 3 Years1 OpeningChennaiRole descriptionIncident Management Specialist – Key Responsibilities and QualificationsPrimary Responsibilities:Effectively understand and respond to client queries via phone, email, and instant messaging, ensuring all issues and requests are accurately logged in the ticketing system.Utilize the Incident Management System to...

5 - 7 Years Opening Chennai, Kochi, Trivandrum Role description Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts...

Job OverviewWe are seeking a seasoned Crisis Manager to lead our team in navigating complex challenges and ensuring business continuity. The ideal candidate will have a strong background in Major Incident Management and be able to facilitate effective communication among stakeholders.About the RoleAs a Crisis Manager, you will be responsible for coordinating...