Incident & Problem Management Specialist

2 days ago

Chennai, Tamil Nadu, India UST Global Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • 5 - 7 Years Opening Chennai, Kochi, Trivandrum

Role description Job Title: Major Incident & Problem Manager

Overview:
We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts as the central point of contact during major incidents and coordinates across internal teams and external partners to drive resolution and continuous improvement.

Key Responsibilities:

  • Assess the impact and severity of major incidents; gather data to support decision-making.

  • Act as the primary contact during critical incidents, keeping all relevant teams informed and engaged.

  • Lead incident response efforts, including triage, technical bridges, recovery coordination, and communication.

  • Maintain clear, timely communication with internal stakeholders, external partners, and authorities.

  • Develop and maintain communication templates for effective incident updates.

  • Ensure adherence to response SLAs and escalation procedures.

  • Coordinate with external vendors for additional support during incidents.

  • Maintain accurate records of incident response activities and decisions.

  • Conduct thorough post-incident reviews to identify root causes and improvement opportunities.

  • Assign and track Problem records to resolution, coordinating RCA to closure.

  • Create and manage incident response and escalation plans.

  • Establish metrics and reporting to track incident and problem management performance.

  • Continuously review and update incident response plans and frameworks.

  • Provide support and guidance to the incident response team during complex situations.

  • Develop contingency plans for various scenarios and ensure organizational readiness.

Requirements:

  • 4 years of experience in IT operations within a large-scale environment.

  • 5 years of hands-on experience leading major incident resolution.

  • Strong background in Incident and Problem Management (5 years).

  • Solid understanding of ITIL processes – Incident, Problem, and Change Management.

  • Experience working with ServiceNow (or similar ITSM platforms).

  • Familiarity with cloud platforms like AWS and Azure.

  • Ability to work in a 24x7x365 on-call rotation.

Key Skills:

  • Incident & Problem Management

  • Criticality Analysis

  • Service Desk Operations

  • Security Incident Response

  • Communication & Coordination

  • ITIL Framework

  • ServiceNow

  • Cloud Platforms (AWS, Azure)

Notice period: Immediate

Job location: Chennai

Skills

Criticality Analysis,Service Desk,Security Incident Response

About UST UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients' organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

  • Incident Problem Management Specialist

    2 days ago

    Chennai, Tamil Nadu, India beBeeManager Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Description">">The role of the Incident Manager is to provide support for a set of applications and products. This includes providing incident, problem, and change management support.">">This involves working closely with peers within the Reliability Engineering group as well as building excellent working relationships with partner organizations across...

  • Incident Management Specialist

    4 days ago

    Chennai, Tamil Nadu, India beBeeIncident Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Overview:We are seeking a seasoned Incident Management Specialist to lead our incident response efforts.Key Responsibilities:Analyze and facilitate swift resolution to incidents impacting end-usersProvide expert guidance on complex incidents, including strategic communicationsCollaborate with IT groups and business partners to drive service restoration,...

  • Incident Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Qode Full time US$ 90,000 - US$ 1,20,000 per year

    What you'll be doing: Reporting to Global Service Delivery Manager in support of the Incident & Problem processes and procedures Closely collaborate with the Global Service Delivery Manager, Service Support Manager and regional Incident Managers to increase service stability by identifying all improvement opportunities in the operational area. Identify...

  • Incident Manager

    2 days ago

    Chennai, Tamil Nadu, India Codincity Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the job Incident Manager Incident Management:Manage and prioritize complex IT service incidents Develop and implement incident response strategies Coordinate communication between technical teams and stakeholders Ensure incidents are logged, tracked, and resolved within agreed SLAs Stakeholder Communication:Communicate incident status to...

  • Incident Manager

    2 days ago

    Chennai, Tamil Nadu, India DIGITALQ UK IT SOLUTIONS LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    p.p1 { margin: 0px 0px 0px 0px; color: rgb(255, 255, 255) }p.p2 { margin: 0px 0px 0px 0px; color: rgb(255, 255, 255); min-height: 19.1px }span.s1 { font-weight: normal; font-style: normal; font-size: 16px }span.Apple-tab-span { white-space: pre } Job Title: Incident Manager Location: [Chennai WFH] Job Type: Full-Time Experience: 5 years in IT...

  • Major Incident Manager

    2 days ago

    Chennai, Tamil Nadu, India UST Full time US$ 90,000 - US$ 1,20,000 per year

    2 - 3 Years1 OpeningChennaiRole descriptionIncident Management Specialist – Key Responsibilities and QualificationsPrimary Responsibilities:Effectively understand and respond to client queries via phone, email, and instant messaging, ensuring all issues and requests are accurately logged in the ticketing system.Utilize the Incident Management System to...

  • Incident Manager

    2 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear CandidateGreetings from TCS TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Incident ManagerLocation: ChennaiExperience Range: 8 to 12 years Job Description:Desired Competencies:Ensures effective communication...

  • Cybersecurity Incident Manager

    6 days ago

    Chennai, Tamil Nadu, India beBeeIncident Full time ₹ 9,00,000 - ₹ 12,00,000

    Incident Management SpecialistThis is a challenging role that requires the ability to manage and coordinate incident response activities.Key Responsibilities:Support cyber incident response actions to ensure proper assessment, containment, mitigation and documentation.Perform in-depth analysis and investigative efforts when events are escalated and determine...

  • Major Incident Manager

    5 days ago

    Chennai, Tamil Nadu, India Michael Page Full time

    Job Description- A globally focused shipping and terminal organisation.- Achieve its goals by successfully innovating and creating world class solutions.Job Description- Manage and lead the resolution of major incidents to restore services efficiently.- Coordinate cross-functional teams to identify root causes and implement solutions.- Ensure timely...

  • Major Incident Manager

    7 days ago

    Chennai, Tamil Nadu, India Michael Page Full time

    A globally focused shipping and terminal organisation.Achieve its goals by successfully innovating and creating world class solutions.About Our ClientWith a fleet of 266 modern container ships and a total transport capacity of million TEU, the client is one of the world's leading liner shipping companies.Job DescriptionManage and lead the resolution of major...