Incident Manager

About The Role   Incident Manager - About The Role   Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third...

2 - 3 Years1 OpeningChennaiRole descriptionIncident Management Specialist – Key Responsibilities and QualificationsPrimary Responsibilities:Effectively understand and respond to client queries via phone, email, and instant messaging, ensuring all issues and requests are accurately logged in the ticketing system.Utilize the Incident Management System to...

Job DescriptionDoRESPONSIBILITIES Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved Informing the key stakeholders on the status of the Major incident and after getting the...

5 - 7 Years Opening Chennai, Kochi, Trivandrum Role description Job Title: Major Incident & Problem Manager Overview: We are seeking a highly experienced Major Incident & Problem Manager to lead critical incident response efforts and ensure timely resolution of business and customer-impacting incidents in a 24x7x365 environment. This role acts...

Life at MXWe are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.Come build with us and be part of...

Job DescriptionJob descriptionWhat youll be doing:- Manage Security Incidents: Effectively oversee the management, investigation, and forensic analysis of security incidents.- Team Collaboration: Collaborate with team members to optimise incident response processes, procedures, and approaches.- Procedure and Playbook Maintenance: Continuously review,...

Job ID: 39122Location: Chennai, INArea of interest: TechnologyJob type: Regular EmployeeWork style: Office WorkingOpening date: 5 Sept 2025Job SummaryStrategy Awareness and understanding of the Group's business strategy and model appropriate to the role.Business Facilitate technical troubleshooting efforts and engage additional technical support as needed,...

Member of Technical Staff Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We are looking for an Alert & Incident Management Associate to join our Alert & Incident Management team which is part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a...

Skill  Problem ManagerLocation  ChennaiKey responsibilities  - Track and communicate progress of problem(s) to relevant parties.- Review progress/results with client and/or (senior) management.- Maintain Known Error database.- Problem management reporting and metrics- Drive the process the adherence during any Incident Handling- Participate in the...

Role & responsibilitiesManaging multiple Projects and ProductsInterface with existing / new customers on specifications and deliverablesCoordinate with Presales, Project, Technical and QA teams on specifications and deliverablesResponsible for the day to day direct interface between customer and internal teams and for compliance on customer...