Chief Incident Resolution Specialist

4 days ago

Chennai, Tamil Nadu, India beBeeMajorIncidentManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Major Incident Manager

Our organisation is seeking a skilled Major Incident Manager to lead the resolution of critical incidents and restore services efficiently.

Key Responsibilities:

  • Manage and lead the resolution of critical incidents to restore services promptly.
  • Coordinate cross-functional teams to identify root causes and implement effective solutions.
  • Ensure timely communication with stakeholders regarding incident updates and resolutions.
  • Develop and maintain incident management processes and documentation.
  • Analyse incident trends to identify areas for improvement and risk mitigation strategies.
  • Act as a point of escalation for severe incidents within the organisation.
  • Collaborate with service teams to ensure adherence to SLAs and operational standards.
  • Provide comprehensive post-incident reports and recommendations for future prevention.

Requirements:

  • A degree in computer science, information technology, or a related field.
  • Experience in managing incidents in a technology-driven environment.
  • Strong problem-solving and decision-making abilities under pressure.
  • Excellent communication skills to engage with technical and non-technical stakeholders.
  • Knowledge of incident management frameworks and tools.
  • A proactive approach to identifying and addressing potential risks.

Benefits:

  • Competitive salary package.
  • Opportunity to work with a leading organisation in the industry.
  • Professional development and growth opportunities.
  • Inclusive and collaborative work environment.
  • Comprehensive benefits, including paid leave and insurance.

About Us:

We are committed to providing our employees with a supportive and dynamic work environment. Our organisation values innovation, teamwork, and excellence in everything we do.

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