
Customer Engagement Trainer
2 weeks ago
Job Description:
We are seeking a qualified professional to deliver voice and accent neutralization, as well as communication skills training to new hires and existing staff.
The ideal candidate will have experience in designing customized training interventions, facilitating New Hire Training (NHT) batches, and coaching agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette.
Key Responsibilities include:
- Delivering Voice, Accent Neutralization, and Communication Skills training
- Conducting needs analysis, pre-assessments, and design customized training interventions
- Facilitating New Hire Training (NHT) batches on communication, language, culture, and customer handling skills
- Coaching agents on pronunciation, grammar, clarity, fluency, and overall customer interaction etiquette
Required Qualifications:
- 2-3+ years of experience in Contact Center
- Experience with voice and accent training, communication training, soft skills training, corporate training
Benefits:
- Rotational Shifts available
- Up to 8 LPA CTC offered
Additional Information:
We are looking for candidates who can join us within 30 days. Thanks and regards,
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