Australiabased Customer Engagement Expert

Job Title: Customer Support RepresentativeRole:A critical role within our organization, this position requires an individual who can effectively engage with prospective students to generate leads and assess their interest in Airblack's courses.Responsibilities:• Engage with prospective students via lead qualification calls to gather information on their...

Job Overview:We are seeking a skilled professional to implement and optimize customer engagement campaigns using the Braze platform.You will be responsible for developing and configuring campaigns in Braze, integrating with backend systems, and collaborating with stakeholders to understand campaign requirements.This role involves working closely with...

Job OpportunityWe seek an accomplished Customer Service Expert to deliver premium service excellence.Main Responsibilities:Ensure strict adherence to all reporting standards.Provide timely and accurate responses to internal or external stakeholders.Take ownership of reporting tasks throughout the process.Conduct call audits, ensuring efficient onshore...

Customer Experience AdvocateThe ideal candidate is passionate about delivering exceptional customer experiences and resolving issues proactively, ensuring seamless interactions and fostering strong relationships with customers.Key Responsibilities:Engage with customers via phone and chat to understand their needs and preferences.Provide accurate and timely...

Job DescriptionWe are seeking a proactive specialist to manage customer interactions and drive subscription purchases.This role involves contacting customers to resolve outstanding issues, processing orders, maintaining records of follow-ups and interactions, and generating reports on key metrics.Key Responsibilities:Contact customers to resolve outstanding...

Job Description:We are seeking a qualified professional to deliver voice and accent neutralization, as well as communication skills training to new hires and existing staff.The ideal candidate will have experience in designing customized training interventions, facilitating New Hire Training (NHT) batches, and coaching agents on pronunciation, grammar,...

Customer Experience LeadOverview:This is a pivotal role in driving customer success through personalized marketing and experiences.Develop and execute comprehensive strategies to enhance customer retention and satisfaction across all touchpoints.Responsibilities :Strategize and manage CRM campaigns, emphasizing data-driven insights and creative engagement...

Job DescriptionThe Technical Support Specialist will be responsible for delivering exceptional support to customers, ensuring their technical issues are resolved efficiently and effectively.Key Responsibilities include:Responding to customer inquiries and providing expert technical assistance.Diagnosing and troubleshooting hardware and software...

Role OverviewWe are seeking a skilled Customer Journey Expert to join our team. As a key member, you will play a crucial role in ensuring our customers have a seamless and enjoyable experience with our products and services.About the RoleThis is an exciting opportunity for someone who thrives on connecting with customers, resolving their queries, and...

Remote Customer Success SpecialistThis role is ideal for individuals who thrive in a dynamic, fast-paced environment and are comfortable working non-traditional hours.The job entails communicating with customers, making outbound calls, understanding customer needs, and identifying sales opportunities.What sets this role apart?Complete ownership with minimal...