Customer Engagement Specialist

1 week ago


Kottayam, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

We are seeking a proactive specialist to manage customer interactions and drive subscription purchases.

This role involves contacting customers to resolve outstanding issues, processing orders, maintaining records of follow-ups and interactions, and generating reports on key metrics.

Key Responsibilities:
  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key metrics such as conversion rates from trials to purchases and accounts suspended due to non-response.
Requirements and Qualifications:
  • Advanced knowledge of Microsoft Excel software.
  • Basic knowledge of Microsoft Word.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems.
Why this Role?

This role is ideal for individuals who enjoy working in a fast-paced environment and have excellent problem-solving skills. If you are a motivated and organized individual who can provide exceptional customer service, then apply today



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