Customer Experience Associate

9 hours ago


Bhavnagar, Gujarat, India beBeeCustomerService Full time ₹ 8,00,000 - ₹ 12,00,000

Job Role: Customer Experience Associate

About the Job:

We are seeking a highly skilled and experienced Customer Experience Associate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support via phone, email, and chat.

Your Key Responsibilities:

  1. Respond promptly and professionally to customer inquiries, resolving issues efficiently and ensuring customer satisfaction.
  2. Collaborate with cross-functional teams to ensure seamless customer experiences.
  3. Utilize third-party tools such as Freshdesk, Freshchat, Exotel, Shopify, and Uniware to deliver tailored solutions.
  4. Apply strong problem-solving and decision-making skills to handle customer concerns.

Requirements:

  • Education: Graduation in any field.
  • Experience: 1-3 years in customer service, preferably in e-commerce.
  • Skills:
    • Excellent verbal and written communication skills.
    • Strong problem-solving and decision-making abilities.
    • Proficient in using customer service software and other relevant tools.


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