Excellent Customer Experience Representative

4 days ago

Bhavnagar, Gujarat, India beBeeCustomerService Full time ₹ 48,00,000 - ₹ 72,00,000
Job Description

About Us: A Health and Wellness Startup

We are an innovative FMCG company focused on creating products for a healthier lifestyle. Our founders have extensive experience in multinational companies and startups.

As a Customer Service Specialist, you will play a key role in scaling our startup and providing exceptional customer experiences.

Key Responsibilities:

  • Handle customer inquiries and resolve concerns through chat, phone calls, and email communication.
  • Maintain in-depth knowledge of our products, policies, and processes to effectively address customer inquiries and resolve concerns.
  • Troubleshoot and resolve customer complaints related to product quality, shipping, returns, exchanges, and refunds.
  • Order Management: Assist customers with placing, tracking, modifying, or canceling orders, and ensuring timely delivery.
  • Actively gather customer feedback and report common issues to improve the customer experience and product offerings.
  • Work closely with other departments, including logistics, marketing, and product development, to ensure a seamless customer journey.
  • Document customer interactions, feedback, and resolutions in our CRM system. Provide regular reports to management on common customer issues and trends.

Required Skills and Qualifications:

  • Experience in speaking with customers and resolving concerns with a good understanding of the product.
  • Experience in working with tools like Excel or similar.
  • 2+ years of experience in customer support, preferably in a high-growth startup.
  • Excellent written and verbal communication skills.
  • Ability to maintain confidentiality and work with sensitive information.
  • Ability to handle multiple tasks with excellent organization skills.

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