
Excellent Customer Experience Specialist
2 days ago
Our organization is seeking a skilled Customer Service Representative to provide exceptional customer experiences.
About the Role:
- Handle inbound and outbound customer interactions via calls, emails, chat, or other communication channels.
- Resolve customer complaints and queries promptly while ensuring customer satisfaction.
- Elevate unresolved issues to the relevant departments and follow up until closure.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collect customer feedback and share insights with management to improve service quality.
- Meet defined KPIs such as response time, resolution rate, and customer satisfaction scores.
Key Responsibilities:
- Provide professional customer service through various communication channels.
- Analyze and resolve customer complaints in a timely manner.
- Maintain accurate records of customer interactions.
- Identify areas for improvement in service quality and propose solutions.
- Collaborate with internal teams to ensure effective issue escalation and resolution.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to develop skills and expertise.
- Competitive compensation package.
- Ongoing training and development opportunities.
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Customer Experience Specialist Internship
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Customer Experience Specialist – English
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Dedicated Customer Support Specialist
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Customer Success Specialist I
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