Excellent Customer Experience Specialist

2 days ago


Delhi, Delhi, India beBeeCustomer Full time ₹ 25,000 - ₹ 30,000
Customer Service Representative

Our organization is seeking a skilled Customer Service Representative to provide exceptional customer experiences.

About the Role:

  • Handle inbound and outbound customer interactions via calls, emails, chat, or other communication channels.
  • Resolve customer complaints and queries promptly while ensuring customer satisfaction.
  • Elevate unresolved issues to the relevant departments and follow up until closure.
  • Maintain detailed and accurate records of customer interactions in the CRM system.
  • Collect customer feedback and share insights with management to improve service quality.
  • Meet defined KPIs such as response time, resolution rate, and customer satisfaction scores.

Key Responsibilities:

  1. Provide professional customer service through various communication channels.
  2. Analyze and resolve customer complaints in a timely manner.
  3. Maintain accurate records of customer interactions.
  4. Identify areas for improvement in service quality and propose solutions.
  5. Collaborate with internal teams to ensure effective issue escalation and resolution.

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to develop skills and expertise.
  • Competitive compensation package.
  • Ongoing training and development opportunities.


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