Customer Support Associate

2 weeks ago


Delhi, Delhi, India Tide Full time

Department: Member Support

Our Mission:

We're building a finance & admin platform to save small businesses time and money. Our members rely on us for business accounts and banking services, along with connected administrative solutions.

As a Member Support Agent, you'll be the face of our company, helping businesses across India Operations to succeed. You'll be passionate about solving customer problems and have an empathetic nature.

Your Key Responsibilities:

  1. Identify areas for improvement and highlight them to the team.
  2. Juggle priorities to deliver top-notch support experiences.
  3. Master banking challenges like unfamiliar transactions and direct debits.
  4. Mentor new team members and support common back office tasks.

What We Look For:

  1. Excellent English skills.
  2. 1-4 years of customer support experience.
  3. Social media management and review skills.
  4. Industry tool proficiency (Kustomer, Zendesk, GSuite, Jira).
  5. Confidence in communicating with customers.
  6. Problem-solving passion and ability.
  7. Organisational skills and experience in finance.
  8. Strong computer skills.
  9. Start-up experience.

What You'll Get:

  • Competitive salary.
  • Self & Family Health Insurance.
  • Term & Life Insurance.
  • OPD Benefits.
  • Mental wellbeing support.
  • Learning & Development Budget.
  • 15, 12, and 12 days of leaves.
  • 3 paid days for volunteering or L&D.

Diversity and Inclusion:

We're an equal opportunities employer, celebrating diversity in our workforce. Our culture is built on transparency, inclusivity, and a 'One Team' approach.



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