High Performance Technical Support Specialist

2 days ago

Vadodara, Gujarat, India beBeeService Full time ₹ 10,00,000 - ₹ 12,50,000

Job Summary:

We are seeking a highly skilled Senior Service Engineer to excel in delivering exceptional service and support to customers, while driving sales of spare parts.

Key Responsibilities:

  • Deliver expert service and maintenance of pumps, ensuring optimal performance and efficiency.
  • Drive sales of spare parts, increasing revenue and customer satisfaction.
  • Promptly attend to breakdown calls, providing timely and effective solutions.
  • Provide proactive customer service and training, enhancing customer relationships and loyalty.
  • Effectively troubleshoot and resolve machine issues, achieving first-time resolution.
  • Strive for performance improvements in machines handled, ensuring maximum efficiency.
  • Meticulously follow up with customers and internal teams, ensuring seamless communication and collaboration.
  • Proactively manage PMS and spares inventory, optimizing stock levels and reducing waste.
  • Achieve timely order closure, ensuring efficient processing and payment.
  • Promptly seek support for challenging situations, leveraging expertise and resources when needed.
  • Collect market and competition information from the territory, informing business decisions and strategies.
  • Control receivables and collect statutory documents, ensuring accurate financial management.
  • SUPPORT technical activities such as seminars, presentations, exhibitions in the territory.
  • Collaborate and strive for teamwork, fostering a positive and productive work environment.
  • Taking necessary learning wherever required in a best possible way.
  • Adhering to organizational values at all times.

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