Delivery Operations Lead

4 days ago

Vijayawada, Andhra Pradesh, India beBeeService Full time ₹ 15,00,000 - ₹ 20,00,000

Are you an experienced professional looking for a new challenge? We are seeking a seasoned Service Delivery Manager to lead the development and implementation of our service delivery system from the ground up.

This role is ideal for someone with 5+ years of experience in IT service management who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction.

The Service Delivery Manager will act as both a strategic coordinator and hands-on delivery lead, ensuring services are executed efficiently while aligning with business objectives.

Key Responsibilities
  • Design, implement, and manage the end-to-end service delivery framework.
  • Establish and standardize processes, SLAs, and best practices for smooth service operations.
  • Monitor and drive service quality, ensuring customer satisfaction and compliance.
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Requirements
  • At least 5 years of experience in service delivery, implementation, or related roles.
  • Strong understanding of IT service management principles and delivery frameworks.
  • Hands-on experience in setting up systems and processes from scratch.
  • Prior experience with Freshservice or similar ITSM tools is highly desirable.
  • Excellent stakeholder management and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks is preferred but not mandatory.

Why This Opportunity
  • Take ownership of building and leading our service delivery function from the ground up.
  • Drive impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

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