Senior Business Operations Manager

18 hours ago

Kollam, Kerala, India beBeeLeadership Full time ₹ 40,00,000 - ₹ 50,00,000
Job Description

The role of Associate Director, Service Delivery is a critical leadership position responsible for overseeing the end-to-end operations of a premium US Telecom customer. As the primary point of contact for both internal and external stakeholders, this role ensures alignment with contractual obligations and service excellence.

The incumbent will be responsible for leading operational improvements across the business vertical, optimizing resource allocation, and tracking progress against defined business goals. This includes strengthening domain capabilities through continuous improvement and talent development, developing strategies aligned with growth objectives, and collaborating with Sales & Marketing teams to support and drive business expansion.

This role requires strong analytical acumen, enabling the ability to streamline complex processes and make data-driven decisions. The successful candidate will also possess excellent communication, negotiation, and conflict resolution skills, as well as the ability to manage a large, high-performing team and foster a high-performance culture.

Required Skills and Qualifications
  • 15+ years of experience in operations within a BPO/Outsourcing space in customer service domain, with at least 3+yrs supporting US Telecom in messaging domain.
  • Strong understanding of business trends, emerging technologies, and industry best practices.
  • Ability to improve performance across quality, efficiency, and effectiveness metrics, consistently meeting or exceeding SLAs.
  • Track record of driving performance and scaling operations in a matrix-driven organization.
  • Proven success in leading large teams (HC of 500+ FTEs), attracting and developing talent, and fostering a high-performance culture.
Benefits

As an Associate Director, Service Delivery, you will have the opportunity to work with a dynamic and rapidly expanding business vertical. You will be responsible for developing strategies aligned with growth objectives, leading cross-functional planning for budgets, expansion, service design, operational costs, and hiring.

Others

This role offers a competitive compensation package, including a salary range of $120,000 - $180,000 per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

  • Business Operations Manager

    13 hours ago

    Kollam, Kerala, India beBeeStrategic Full time ₹ 15,00,000 - ₹ 35,00,000

    Our organization is seeking a highly motivated and versatile professional to take on a unique role that combines strategic support with ownership of key business solutions.This position requires strong analytical ability, operational oversight, and the capacity to manage critical initiatives that drive organizational success.The ideal candidate will...

  • Business Development Manager

    3 days ago

    Kollam, Kerala, India beBeeOperations Full time ₹ 8,00,000 - ₹ 10,00,000

    Job Opportunity: Senior Operations ExecutiveThis is an exciting opportunity to take on a key role in managing day-to-day operations and ensuring seamless communication among various teams.About the Job:We are looking for a Senior Operations Executive to oversee daily tasks, business functions, and ensure alignment across teams.You will be responsible for...

  • Senior Operations Manager

    1 day ago

    Kollam, Kerala, India beBeeFinancial Full time ₹ 1,80,00,000 - ₹ 2,20,00,000

    Job DescriptionWe are seeking an experienced Service Delivery Professional with a strong track record of managing large-scale operations across Banking, Financial Services, and Insurance.The ideal candidate will have expertise in Wealth Management, Retail Banking, Compliance, and Financial Risk functions, along with leadership skills to drive automation,...

  • Business Operations Manager

    14 hours ago

    Kollam, Kerala, India beBeeRetail Full time ₹ 8,00,000 - ₹ 10,00,000

    About UsThe Store Manager/Assistant Store Manager plays a pivotal role in overseeing store operations, ensuring seamless performance, and delivering exceptional customer service across multiple locations.Key Responsibilities:Lead store operations, team management, and performance monitoring to drive business growth.Maintain accurate reports to track progress...

  • Chief Business Operations Specialist

    14 hours ago

    Kollam, Kerala, India beBeeOperations Full time ₹ 1,50,00,000 - ₹ 2,30,00,000

    Business Operations ManagerWe are seeking a skilled professional to fill this key position.The ideal candidate will have 7-8 years of experience in business operations or program management, with a proven track record of driving continuous improvement and operational excellence.Leadership Standard Work: Develop frameworks across key functions, ensuring...

  • Senior Manager Business Operations

    2 weeks ago

    Kollam, Kerala, India TP Full time

    Teleperformance is looking for a operational performance in RCM who is experienced and ready to join our healthcare team in Mumbai, India. An in-depth knowledge of U.S medical health insurance norms and concepts across a range of medical disciplines characterizes the ideal applicant. It will be your job as a Multi-Specialty Denial Medical to precisely assign...

  • Senior Financial Operations Manager

    1 day ago

    Kollam, Kerala, India beBeeAccounting Full time ₹ 5,00,000 - ₹ 10,00,000

    Job Title: Senior Accountant / Assistant Accounts ManagerWe are seeking a highly skilled accounting professional to manage our entire accounting function independently.Key Responsibilities:Maintain accurate financial records and perform day-to-day accounting tasks.Efficiently handle sales, purchase entries, and billing processes.Prepare and manage GST...

  • Marine Operations Manager

    3 days ago

    Kollam, Kerala, India beBeeLeadership Full time ₹ 45,00,000 - ₹ 60,00,000

    Job Title: Senior Technical SuperintendentAbout the Role:The ideal candidate will be in charge of overseeing and managing the technical and operational performance of 3-4 merchant vessels.Your key responsibilities include:Ensuring safe and efficient operations of the company's vessels, their routine and preventive maintenance.Complying with all...

  • Operation

    24 hours ago

    Kollam, Kerala, India Cyient Full time

    Operations LeadJob DescriptionDesign and institutionalize Leader Standard Work (LSW) frameworks across key functions.Drive the development and ongoing management of Yearly Goal TreesLead and coordinate Monthly Business Reviews (MBRs) ensuring accuracy, relevance, and follow-through of action items.Prepare executive presentations and dashboards for senior...

  • Regional Operations Manager

    2 hours ago

    Kollam, Kerala, India beBeeRegional Full time ₹ 18,00,000 - ₹ 25,00,000

    Job Title: Regional Operations ManagerRole Overview:This is a leadership role that oversees regional operations and ensures smooth execution of tasks.Complete ownership of managing regional activities and teamsDefining scope and key performance indicators (KPIs) for team membersCollaborating with senior management to develop strategic programs and...