Support Services Expert

18 hours ago


Thiruvananthapuram, Kerala, India beBeeTechnical Full time ₹ 50,00,000 - ₹ 80,00,000

Job Title:

Technical Support Specialist

About the Job:

We are seeking an experienced technical support professional to provide top-notch assistance to our clients through various communication channels. The ideal candidate will have 2-5 years of experience in a BPO/Call Centre environment, focusing on international voice processes for technical support.

The role involves troubleshooting and resolving complex technical issues, maintaining accurate records of customer interactions, and meeting performance targets for quality metrics such as first-call resolution rate and customer satisfaction.

Key Responsibilities:

  • Troubleshoot and resolve technical issues efficiently
  • Maintain accurate records of customer interactions
  • Meet performance targets for quality metrics

Required Skills and Qualifications:

  • Strong technical knowledge
  • Excellent communication skills
  • Ability to work rotational shifts, including night shifts
  • SAP/SuccessFactors knowledge (desired)

Benefits:

This is a great opportunity to develop your technical support skills and contribute to the success of our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

About Us:

We are a global service provider with a presence in over 40 countries, delivering comprehensive and scalable managed training services that meet customer needs.



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