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ServiceNow Solutions Architect
3 weeks ago
Job Title: ServiceNow Technical Lead
We are seeking an experienced leader to manage a team of professionals working on the ServiceNow platform.
The ideal candidate will have a strong technical background, excellent leadership skills, and excellent communication skills to engage with customers and stakeholders.
Key Responsibilities:
- Work Management: Prioritize, organize, and manage incoming tasks, ensuring timely delivery.
- Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements.
- Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress.
- Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
- ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
- Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
- Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
- Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
- 5+ years of experience working with the ServiceNow platform.
- 2+ years in a leadership or team lead role, managing technical teams.
- Proven experience in customer-facing roles, with strong communication skills.
- Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
- Technical Skills:
- Proficiency in ServiceNow configuration, customization, and administration.
- Familiarity with ITIL processes.
- Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to develop and implement new ServiceNow solutions.
- Professional growth and development.
Others:
- Mentorship and guidance from experienced leaders.
- Collaborative and supportive work environment.
- Possibility to work on various ServiceNow projects.
