
ServiceNow ITOM Technical Solutions Architect
16 hours ago
ServiceNow ITOM Implementation Specialist Key Responsibilities:
1. Technical Solution Design- We are looking for a highly skilled professional to design, develop, and implement technical solutions using the ServiceNow platform.
2. Business Requirements Capture
- Capture detailed requirements from business stakeholders and SMEs through demonstrations and workshops.
- Coordinate with internal/external stakeholders for development of user stories, configurations, and delivery on agreed timelines.
3. Custom Solutions Development
- Configure modules, develop custom solutions as required through scripting and software development.
- Prepare high-level designs (HLD), low-level designs (LLD), architecture designs, and technical documentation as specified and internally required.
4. Collaboration with Platform Team
- Work closely with the platform team to update technology direction and strategy.
- Manage BAU tasks and provide value-based assessments and workshops to help maximize business results from ServiceNow software.
To succeed in this role, you will need at least 5+ years of experience in IT software development, custom app development, and minimum 5 years in ServiceNow implementations, system integrations, and development of ITOM.
Requirements:- CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA certifications
- NOW Platform Development & Implementation expertise
- ITIL Certified (optional)
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