Technical Support Specialist

4 days ago

Mangalore, Karnataka, India beBeeSUPPORT Full time ₹ 60,00,000 - ₹ 1,20,00,000

About this role:

We are seeking a seasoned Technical Support Engineer to join our team. As a key member of our engineering team, you will play a pivotal role in resolving complex technical issues and ensuring seamless operation of our platform.

This is an exciting opportunity for someone with a strong background in technical support, keen on building their expertise in SaaS infrastructure. If you have a passion for problem-solving, excellent communication skills, and a desire to work in a fast-paced startup environment, we encourage you to apply.

Key Responsibilities
  • Advanced Technical Support: Handle escalated technical tickets that require an in-depth understanding of the product's infrastructure, APIs, and backend systems.
  • Issue Resolution: Diagnose and resolve technical issues related to data migration, application stability, and infrastructure. Document solutions in our CRM for streamlined tracking.
  • Python Scripting: Use Python to create scripts for automating repetitive tasks, analyzing logs, or building custom tools to assist in debugging and issue resolution.
Requirements
  • At least 4 years of experience in a technical support role, with knowledge of web technologies (HTML, CSS, JavaScript) and familiarity with APIs.
  • Strong problem-solving and debugging skills in a technical SaaS environment.
  • Effective written and verbal communication skills in English.
  • Ability to work during US hours (evenings and/or nights).
What We Offer
  • Opportunity to work in a high-growth SaaS startup with a strong presence in the USA, India, and Canada.
  • Hands-on experience with advanced technical support in B2B SaaS infrastructure.
Location

Bengaluru

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