Senior Technical Support Specialist

1 day ago

Mangalore, Karnataka, India beBeeSupport Full time ₹ 6,00,000 - ₹ 10,00,000

We are seeking a skilled IT professional to fill the role of Technical Support Specialist.

">Job Description

The successful candidate will be responsible for delivering technical support and troubleshooting services across multiple clients, with a focus on Windows and Mac platforms. This includes identifying, resolving, and documenting system-level problems for client devices and environments.

Main Responsibilities:

  • Technical Support & Troubleshooting: Provide high-quality support for Windows and Mac platforms, diagnose and resolve complex issues related to O365, Windows, Mac OS, networking, hardware, and software configurations.
  • Ticket Management & Documentation: Effectively manage and update support tickets in the ticketing system, maintain comprehensive records of all troubleshooting steps, resolutions, and procedures.
  • System Configuration & Maintenance: Configure and maintain Office 365 applications, perform regular system and application updates, patch management, and preventive maintenance on client devices and networks.

Requirements:

  • 3-5 years of experience in Helpdesk L2 Support, including 24x7 NOC, SOC, or IT support.
  • Strong experience troubleshooting and maintaining Windows, Mac OS environments, including hardware, software, and network configurations.
  • Advanced skills in Office 365 configuration and troubleshooting (Exchange, Teams, OneDrive, SharePoint).
  • Proficient in troubleshooting remote support tools (e.g., RDP, AnyDesk, TeamViewer).
  • Excellent documentation skills, with attention to detail in creating clear and structured records.

Preferred Certifications:

  • CompTIA A+, Network+, or Security+.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • AWS Certified Solutions Architect (or similar).
  • Azure Administrator certification (preferred).
  • ITIL Foundation.

About the Role:

  • This is an excellent opportunity for a motivated and experienced IT professional to join our team.
  • The ideal candidate will have strong technical skills, excellent communication skills, and a passion for delivering high-quality customer service.

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