Customer Interaction Specialist

23 hours ago

Rajkot, Gujarat, India beBeeSkillset Full time ₹ 65,00,000 - ₹ 85,00,000
Customer Interaction Specialist

We are seeking a skilled Customer Interaction Specialist to join our team. In this role, you will play a critical part in ensuring the quality and effectiveness of customer interactions conducted by our sales executives.

About the Role:

You will be responsible for evaluating recorded sales calls against defined quality standards, identifying strengths and gaps in sales conversations, and providing detailed feedback reports to the Training & Development team.

  • Evaluate recorded sales calls and provide actionable insights to improve sales effectiveness, customer satisfaction, and team performance.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.

Key Responsibilities:

  • Listen to and evaluate recorded sales calls against defined quality standards.
  • Identify strengths and gaps in sales conversations, focusing on customer experience, compliance, and effectiveness.
  • Prepare detailed feedback reports and share insights with the Training & Development team.
  • Collaborate with trainers to design solutions for skill gaps and recommend process improvements.
  • Monitor the impact of feedback implementation and update evaluation criteria as needed.

Qualifications:

  • 1–3 years of experience in quality analysis, call auditing, or training support (preferably in a sales-driven environment).
  • Strong listening, analytical, and reporting skills.
  • Ability to provide constructive feedback and suggest practical solutions.
  • Excellent communication and interpersonal skills.
  • Hunger to learn, adapt, and contribute to continuous improvement.

What We Offer:

  • A dynamic work environment that fosters growth and development.
  • Ongoing training and support to help you succeed in your role.
  • The opportunity to work with a talented team of professionals who share your passion for excellence.

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