
Lead Customer Relationship Manager
2 weeks ago
Job Description
We are seeking a skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive engagement and prompt issue resolution.
The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.
Responsibilities:
- Engage with customers to provide top-notch service and support
- Ensure smooth onboarding and ongoing support to enhance customer satisfaction
- Address customer queries and resolve issues efficiently with a focus on retention and growth
- Identify opportunities for upselling and cross-selling using sales acumen
- Maintain accurate records of customer interactions and feedback
Required Skills & Qualifications
To succeed in this role, you will need:
- Graduation in any field
- Proficiency in English and Hindi (mandatory)
- Additional proficiency in other languages may be an added advantage
- Excellent communication skills with no errors in English and Hindi
- Strong interpersonal skills with a customer-first approach
- Fresher and experienced candidates are welcome to apply
Preferred qualifications include experience in Insurance and/or customer-facing sales roles.
Interview Process
- HR Round
- Versant 5 (Certified)
- Written Assessment
- Operations Round
- Client Round
Employment Details
As a Customer Service Specialist, you can expect:
- Rotational shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts)
- Working days: 6 days a week
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