Lead Customer Relationship Manager

2 weeks ago


Rajkot, Gujarat, India beBeeCustomerService Full time ₹ 25,00,000 - ₹ 60,00,000
Customer Service Specialist

Job Description

We are seeking a skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive engagement and prompt issue resolution.

The ideal candidate will possess excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.

Responsibilities:

  • Engage with customers to provide top-notch service and support
  • Ensure smooth onboarding and ongoing support to enhance customer satisfaction
  • Address customer queries and resolve issues efficiently with a focus on retention and growth
  • Identify opportunities for upselling and cross-selling using sales acumen
  • Maintain accurate records of customer interactions and feedback

Required Skills & Qualifications

To succeed in this role, you will need:

  • Graduation in any field
  • Proficiency in English and Hindi (mandatory)
  • Additional proficiency in other languages may be an added advantage
  • Excellent communication skills with no errors in English and Hindi
  • Strong interpersonal skills with a customer-first approach
  • Fresher and experienced candidates are welcome to apply

Preferred qualifications include experience in Insurance and/or customer-facing sales roles.

Interview Process

  1. HR Round
  2. Versant 5 (Certified)
  3. Written Assessment
  4. Operations Round
  5. Client Round

Employment Details

As a Customer Service Specialist, you can expect:

  • Rotational shifts (Female employees – day shifts until 8 PM; Male employees – full rotational shifts)
  • Working days: 6 days a week


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